Engineer - Field Services

Microland; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in IT services is seeking Field Services Support Engineers to ensure efficient operation of IT systems. The role involves troubleshooting, hardware assembly, and support for various IT teams, requiring a graduate degree and relevant technical skills, including Microsoft certifications.

Qualifications

• Graduate degree required.
• Microsoft 365 Certified preferred.
• Hands-on experience with IT support and troubleshooting.

Responsibilities

• Provide IT support for computers and networks.
• Assemble and install client desktop computers.
• Conduct remote troubleshooting for end-user issues.
• Maintain technical documentation.

Skills

Behavioral

Aptitude

Communication

Hardware and Networking

Installation and configuration

Windows Operating System

End Point Security

Education

Any Graduate

Job description

Required Skills
Behavioral | Aptitude | Communication
Technology | Hardware and Networking | Installation, configuration, maintenance, and repair
Technology | Audio, Video support | Installation and configuration
Technology | Windows Operating System | Installation, configuration, and management
Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies

Education Qualification :
Any Graduate

Certification Mandatory / Desirable :
Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate

1) The primary responsibility of Field Services Support Engineers is to provide support to an organization's IT systems, ensuring all computers and networks operate efficiently with high uptime.

2) As a desktop engineer, you may need to assemble and install client desktop computers and assist end-users in securing their hardware.

3) This role involves hands-on support for various IT support teams, including activities related to maintenance, hardware, software, and network queries.

4) Support daily technical activities for computers and other endpoint devices, update support tickets, set up and test desktop peripherals.

5) Perform system changes following organizational policies.

6) Conduct remote troubleshooting for end-user issues and maintain technical documentation.

7) Technical Skills include:

• Windows Operating System: Ability to install and troubleshoot different versions (XP, 7, 10, 11).
• Understanding desktop applications, installation, and uninstallation.
• Domain setup, adding/removing computers to domain, updating group policies, disk management, encryption, wireless configuration, and deploying gold images.
• Ability to install and configure client applications independently.

8) Additional activities supported include:

• Exchange and Mobility Clients
• Printer management
• Backup and Recovery
• Audio, Video support
• End Point Security/Patch Management
• Hardware and Networking