Engineer

Elm Company; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Elm Company in Riyadh is seeking an Engineer to support, operate, and maintain enterprise applications. You will perform application support activities, resolve technical issues, support system changes and testing, and maintain comprehensive application documentation.

The role contributes to the availability and reliability of corporate systems and supports the delivery of application solutions aligned with business requirements.

Qualifications

• Bachelor’s degree required in CS/IT/IS/Software Eng or related field.
• 0–2 years of relevant experience in application engineering, enterprise applications, software development, application support, or related areas.

Responsibilities

• Provide enterprise application support and maintain corporate systems.
• Investigate and resolve application incidents and technical issues; document resolutions.
• Support implementation and deployment activities for new systems and enhancements; assist in testing interfaces and integrations.
• Maintain documentation for systems, configurations, interfaces, and integrations.

Education

Bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related field

Job description

ROLE PURPOSE

The aim is to state the overall significance of the job from the organization’s perspective.

The role exists to support the implementation, operation, integration, and maintenance of enterprise applications by performing application support activities, resolving technical issues, supporting system changes and testing, and maintaining application documentation. The role contributes to the availability and reliability of corporate systems and supports the delivery of application solutions aligned with business requirements.

Job Description

Job Title

Engineer

Job Code

644808

Grade

I1

Group

Corporate Planning & Enablement

Division

Corporate Technology

Department

Corporate IT Operations

Unit

Enterprise Applications

Key Accountabilities & Activities

This section describes the principal outputs required from the job.

Key Accountabilities

Key Activities

• Enterprise Application Support
• Support the operation and maintenance of enterprise applications and corporate systems.
• Perform assigned application support activities and service requests.
• Monitor application performance and availability within assigned responsibilities.
• Incident & Technical Support
• Investigate and resolve application incidents and technical issues.
• Provide technical support and elevate complex issues when required.
• Document incidents, resolutions, and recurring technical issues.
• Application Implementation
• Support implementation and deployment activities for new systems and application enhancements.
• Perform assigned configuration and implementation tasks.
• Assist in validating application readiness prior to deployment.
• Systems Integration
• Support integrations between applications, platforms, and enterprise services.
• Assist in testing interfaces and identifying integration issues.
• Coordinate with relevant technical teams to resolve identified issues.
• Requirements Support
• Support the collection and documentation of functional and technical requirements.
• Assist in translating business requirements into system requirements.
• Coordinate with business users to clarify application requirements when needed.
• Testing & Validation
• Perform system testing and support User Acceptance Testing (UAT) activities.
• Document testing results, defects, and identified issues.
• Support retesting and validation following issue resolution.
• Application Changes & Maintenance
• Support approved system changes, updates, and maintenance activities.
• Assist in troubleshooting issues resulting from application changes.
• Contribute to continuous improvement of application performance and usability.
• Documentation & Operational Support
• Maintain documentation for systems, configurations, interfaces, and integrations.
• Update technical and operational records following system changes.
• Support application-related operational activities and improvement initiatives.
• Policies, Processes & Procedures
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.
• Information Security
• Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.

JOB SPECIFICATIONS

Academic And Professional Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related field.

Years And Nature Of Experience

• 0–2 years of relevant experience in application engineering, enterprise applications, software development, application support, or related technology areas.