End User Computing Support Engineer-ISE

BAE Systems .; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading engineering service provider in Saudi Arabia is seeking a technical support professional to provide high-level technical assistance to end-users. The role requires fluency in Arabic and English, and 1-2 years of relevant experience, along with a bachelor's degree in IT. A competitive benefits package, including health care and fitness memberships, is offered.

Benefits

Competitive salary

Full health care scheme

Discounted gym membership

Qualifications

• 1 - 2 years of experience in a similar setup is a must.
• Knowledge about IT Service Framework required.

Responsibilities

• Provide technical support for end-user computing.
• Respond to service requests and diagnose problems.
• Contribute to operational procedures and documentation.

Skills

Technical support

Troubleshooting

Customer service

Fluent in Arabic and English

Education

Bachelor's degree in IT

Relevant IT certificates such as MCSE

Job description

Job Overview

(Saudi National Only)
Grade: 06
Location: Riyadh
Advert closing: 18/09/2025

Job Purpose

Reporting to Technical Support Team Lead, this position exist to perform general technical support functions such as physical installation, assembly, configuration, troubleshooting and maintenance in order to ensure successful resolution of reported issues and deliver EUC service.

Responsibilities

• Provide technical support to the enterprise end-user computing environment (configuration, monitoring, service interruption recovery)
• Provide level 1 and 2 maintenance and support for end user desktop, laptop, printer, phones, dongles, tablets, projectors, smart boards, video conference suites, IP phones and other end user peripherals based on ISE's policies, processes and procedures
• Respond to telephone calls/emails, escalated services requests and tickets to diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution, follow up steps and communication
• Understand and participate in the process of evaluating, prioritizing and resolving customer issues through ISE's Customer Support systems
• Troubleshoot client hardware and software and basic network connectivity problems
• Escalate problems to appropriate support specialists and follow up until completion
• Contribute to the development of operational procedures, user manuals and knowledge base
• Provide all required documentation including standards, configurations and diagrams related to EUC services
• Use internal incident management system to document and manage problems and work requests and their respective resolutions and circumventions
• Perform activities related to the evaluation, analysis and set up of PC-based software products
• Undertake desktop/laptop builds, rebuilds and office moves as required
• Coordinate with internal and external stakeholders to identify hardware defects and resolve software issues
• Maintain asset inventory operations as per ISE's policies and procedures

Job Requirements

• A minimum of 1 - 2 years of experience in a similar setup is a must
• Fluent in Arabic and English (Written and Spoken)
• Bachelor's degree in IT preferred
• Relevant IT certificates such as MCSE Desktop Support or Equivalent
• Knowledge about IT Service Framework

Saudi National Employee Benefits

In return for the required high levels of commitment and hard work you will receive a competitive salary and benefits package, including a generous leave and leave allowance, a full health care scheme and access to discounted gym membership.

About ISE

International Systems Engineering (ISE), established in 1988, is part of BAE Systems' global portfolio. For over 30 years. International System Engineering (ISE) is a trusted provider in delivering secure mission-critical solutions, services and cutting-edge technologies. ISE products portfolio includes Cybersecurity, Secure Infrastructure/Cloud Management, Secure Network & Domain Management, Application Support & Development, End User Computing & Support, and IT Service Management.

Aligned with the Kingdom's national objectives, ISE is committed to investing in local talent, advanced technologies, and strong partnerships with both international and local suppliers. Our efforts continues to grow in line with Saudi Vision 2030 in improving national capabilities in high technology areas and contribute to building a highly skilled, inclusive, and future-ready team.

Note: All appointments in Saudi Arabia are subject to receipt of all necessary Government and/or Customer approvals. If you are Ex-military, you MUST submit your end of service certificate with your application. We aim to complete the assessment and selection process within 3 weeks from closing date.