End User Computing Support Engineer-ISE

BAE Systems .; Saudi Arabia; On-site; SAR 30,000 - 50,000; Full time

Job summary

A leading company in Saudi Arabia seeks a technical support professional to provide comprehensive support for end-user computing environments. The successful candidate will be involved in troubleshooting, installation, and maintenance of IT systems, contributing to the efficiency of IT operations. A Bachelor's degree in IT and fluency in Arabic and English are preferred, along with relevant certifications. Competitive salary and benefits are offered, aligned with the Kingdom's commitment to developing local talent.

Benefits

Competitive salary

Generous leave allowance

Full health care scheme

Access to discounted gym membership

Qualifications

• 1-2 years of relevant experience in a similar setup.
• Fluent in Arabic and English (written and spoken).
• Relevant IT certificates such as MCSE Desktop Support preferred.

Responsibilities

• Provide technical support for end-user devices including desktops, laptops, and peripherals.
• Diagnose and resolve issues through customer support systems.
• Maintain asset inventory operations and document operational procedures.

Skills

Technical Support

Troubleshooting

Service Interruption Recovery

Hardware and Software Troubleshooting

Education

Bachelor's degree in IT

Tools

Incident Management System

PC-based Software Products

Job description

(Saudi National Only)

Grade: 06

Location: Dhahran

Working hours: full time

Advert closing: 14/07/2025

About Us:

International Systems Engineering (ISE) provide the IT capability and service both onsite and centrally to all projects and programmes in BAE Systems Saudi Arabia and to our partner companies,

ISE is committed to supporting the Saudi Arabian National Agenda including Saudisation and the training and development of Saudi National capability through the growth of the Saudi National Partner Companies thereby reinforcing Industrialisation and Partnerships.

Job Purpose:

Reporting to Technical Support Team Lead, this position exist to perform general technical support functions such as physical installation, assembly, configuration, troubleshooting and maintenance in order to ensure successful resolution of reported issues and deliver EUC service.

Responsibilities
• Provide technical support to the enterprise end-user computing environment (configuration, monitoring, service interruption recovery)
• Provide level 1 and 2 maintenance and support for end user desktop, laptop, printer, phones, dongles, tablets, projectors, smart boards, video conference suites, IP phones and other end user peripherals based on ISE's policies, processes and procedures
• Respond to telephone calls/emails, escalated services requests and tickets to diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution, follow up steps and communication
• Understand and participate in the process of evaluating, prioritizing and resolving customer issues through ISE's Customer Support systems
• Troubleshoot client hardware and software and basic network connectivity problems
• Escalate problems to appropriate support specialists and follow up until completion
• Contribute to the development of operational procedures, user manuals and knowledge base
• Provide all required documentation including standards, configurations and diagrams related to EUC services
• Use internal incident management system to document and manage problems and work requests and their respective resolutions and circumventions
• Perform activities related to the evaluation, analysis and set up of PC-based software products
• Undertake desktop/laptop builds, rebuilds and office moves as required
• Coordinate with internal and external stakeholders to identify hardware defects and resolve software issues
• Maintain asset inventory operations as per ISE's policies and procedures

Job Requirements:
• A minimum of 1 - 2 years of experience in a similar setup is a must
• Fluent in Arabic and English (Written and Spoken)
• Bachelor's degree in IT preferred
• Relevant IT certificates such as MCSE Desktop Support or Equivalent
• Knowledge about IT Service Framework

SAUDI NATIONAL EMPLOYEE BENEFITS

In return for the required high levels of commitment and hard work you will receive a competitive salary and benefits package, including a generous leave and leave allowance, a full health care scheme and access to discounted gym membership.

BAE Systems

BAE Systems has a heritage of commitment to the Kingdom of Saudi Arabia. For 50 years, we have provided the platforms and services that support the Saudi armed forces to defend the interests of the Kingdom. In support of the Saudi Arabia National Objectives, we've invested heavily in the development of Saudi people, technology, infrastructure and local companies in the defence supply chain. Our investments have helped to

develop the Saudi defence industry as well as developing a skilled and highly productive workforce.

(BAE Systems KSA is committed to the full inclusion of qualified people with disabilities. As part of this commitment, BAE Systems KSA will ensure that persons with disabilities are provided with reasonable accommodation during the job application or interview process, and or to perform essential job functions).

Note: All appointments in Saudi Arabia are subject to receipt of all necessary Government and/or Customer approvals. If you are Ex-military, you MUST submit your end of service certificate with your application. We aim to complete the assessment and selection process within 3 weeks from closing date.