End User Computing Support Engineer-ISE

BAE Systems Detica; Eastern Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in IT services is seeking an End User Support Engineer responsible for providing technical support for desktop and mobile devices. The role involves troubleshooting, coordination with users, asset management, and the development of operational procedures. Ideal candidates will have a degree in IT, relevant certifications, and experience in a similar support role. Fluency in Arabic and English is essential.

Qualifications

• 1-2 years of experience in IT support.
• Fluency in Arabic and English, both written and spoken.
• Knowledge about IT Service Framework.

Responsibilities

• Provide level 1 and 2 maintenance and support for end-user devices.
• Troubleshoot client hardware and software issues.
• Coordinate with stakeholders to identify hardware defects.

Skills

Troubleshooting

Technical Support

Problem Diagnosis

Configuration Management

Communication

Network Connectivity

Education

Bachelor's degree in IT

Relevant IT certificates such as MCSE

Job description

Reporting to Technical Support Team Lead, this position exist to perform general technical support functions such as physical installation, assembly, configuration, troubleshooting and maintenance in order to ensure successful resolution of reported issues and deliver EUC service.

Responsibilities

Provide technical support to the enterprise end-user computing environment (configuration, monitoring, service interruption recovery)

Provide level 1 and 2 maintenance and support for end user desktop, laptop, printer, phones, dongles, tablets, projectors, smart boards, video conference suites, IP phones and other end user peripherals based on ISE s policies, processes and procedures

Respond to telephone calls/emails, escalated services requests and tickets to diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution, follow up steps and communication

Understand and participate in the process of evaluating, prioritizing and resolving customer issues through ISE s Customer Support systems

Troubleshoot client hardware and software and basic network connectivity problems

Escalate problems to appropriate support specialists and follow up until completion

Contribute to the development of operational procedures, user manuals and knowledge base

Provide all required documentation including standards, configurations and diagrams related to EUC services

Use internal incident management system to document and manage problems and work requests and their respective resolutions and circumventions

Perform activities related to the evaluation, analysis and set up of PC-based software products

Undertake desktop/laptop builds, rebuilds and office moves as required

Coordinate with internal and external stakeholders to identify hardware defects and resolve software issues

Maintain asset inventory operations as per ISE s policies and procedures

Job Requirements:

A minimum of 1 2 years of experience in a similar setup is a must

Fluent in Arabic and English (Written and Spoken)

Bachelor s degree in IT preferred

Relevant IT certificates such as MCSE Desktop Support or Equivalent

Knowledge about IT Service Framework

Company Industry

• IT - Software Services

Department / Functional Area

Keywords

• End User Computing Support Engineer-ISE

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