EN - Reservation Agent

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come when they arrive!

What is in it for you:

1. Employee benefit card offering discounted rates in Accor worldwide
2. Learning programs through our Academies
3. Opportunity to develop your talent and grow within your property and across the world!
4. Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

1. Consistently offer exceptional, friendly and engaging service
2. Ensure the best selection for the guest and ensure revenue is maximized through up-selling
3. Recommend property facilities and assist guests with information and special requests
4. Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications:
Your experience and skills include:

• Guest focused personality is essential