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Purpose of the role- A key leadership role within the EMEA Academy Leadership Team, responsible for delivering the growth and development of our commercial training business across the EMEA region, aligned to our Global Training business strategy.
- This role drives the growth of the BSI Academy across our EMEA region by shaping and delivering our Academy Portfolio Strategy to provide client-centric learning products and services.
- The role ensures our portfolio provides learners with a learning pathway supporting their career and development objectives.
- The role ensures that our portfolio provides every BSI client organization with access to learning and development services to deliver its strategic objectives.
- A key part of this role is to support the Academy's transformation to a multi-channel learning provider through managing products into and out of the range, new product development, and access to products via partnerships.
Key Responsibilities And AccountabilitiesUnderstanding the market- Represent the Academy business line in driving the process of learning and development horizon scanning, new technological solutions, and product and service ideas.
- Be our knowledge leader in the adult education and workplace skills learning and development marketplace across EMEA.
- Lead the implementation and management of client advisory panels and insight surveys to ensure our portfolio remains relevant.
- Work closely with the country sales, marketing, and tutor teams to understand client learning needs.
- Analyse, share, and apply key learning and development trends to support the development and positioning of our portfolio.
Ownership of the EMEA Product Strategy- Manage the structure and content of the Academy's portfolio to maximise the impact of our products and services.
- Own the portfolio architecture to deliver learning pathways for learners' career and development objectives.
- Represent the EMEA in Global Academy strategy discussions.
- Own the decision-making process for launching global products in EMEA.
- Shape the commercial framework for new products and partnership opportunities.
- Set and agree on performance criteria to measure the performance of our products and services.
- Set and agree internal performance criteria to measure the impact of new and existing products.
Manage the implementation of the EMEA Product Strategy- Justify, manage, and coordinate the management of products into and out of the range.
- Develop partnership approaches to access new audiences and commercialise offerings.
Leadership & Team Management- Lead and coach the Product Management and Course Development Team.
- Play an active role in the EMEA Training leadership team.
Go-to-market- Support and influence the internal team to identify the most effective format and delivery vehicle for products.
- Support the development of sales and delivery enablement tools.
Performance measurement- Lead on the delivery and reporting of product performance and customer satisfaction.
- Coordinate the performance review of recent product introductions.
- Lead the portfolio review meetings to ensure stakeholders are aware of current performance.
Key Internal Interdependencies- Sales: Collaborate with sales leadership to ensure understanding of our product portfolio.
- Marketing: Work with marketing leadership to communicate the product portfolio.
- Operations: Collaborate with the Operations team on new product introductions.
- Delivery team: Ensure clarity on the necessary skills needed to deliver new products.
- Global Course development team: Build a strong relationship to influence the global team.
Key AttributesExperienced In- Commercial/strategic leadership.
- P&L/budget management.
- EMEA market knowledge.
- Product portfolio management.
- Leading/line managing others.
- Managing a remote team.
Profile- Passionate advocate of learning.
- Strong financial and commercial acumen.
- Strong advocacy, communication, and networking skills.
- Understanding of management systems and the certification market.
- Digital Technology & Innovation competence.
Key measures- Shared responsibility for the success of EMEA Training against budgeted targets.
- Employee Engagement.
- New Product sales and revenue.
- Client/partner satisfaction.
- Product innovation.
Travel RequirementsLanguage Requirements- Business English.
- Other European/Arabic language beneficial.
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These behaviours represent how we do things at BSI.