Electromechanical Service Advisor

MENA WATER FZC; Riyad Al Khabra, Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Support Technician to join their team. In this pivotal role, you will be the primary point of contact for customers, addressing inquiries and providing technical assistance for water treatment equipment. Your expertise will ensure optimal performance of electromechanical systems through routine maintenance and repairs. You'll also play a key role in training customers and junior technicians, fostering a culture of continuous improvement. If you're passionate about customer service and technical problem-solving, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in electromechanical systems, preferably in water treatment.
• Strong understanding of water treatment processes and equipment.

Responsibilities

• Serve as the main contact for customer inquiries and service requests.
• Diagnose and troubleshoot issues with water treatment equipment.
• Perform routine maintenance on electromechanical systems.

Skills

Diagnosing electromechanical systems

Customer service

Problem-solving

Team collaboration

Flexibility

Education

Diploma in Electromechanical Engineering

Degree in Electrical Engineering

Job description

Key Responsibilities:

• Customer Support: Serve as the primary point of contact for customers, addressing their inquiries, concerns, and service requests promptly and professionally.
• Technical Assistance: Diagnose and troubleshoot issues with water treatment equipment, providing effective solutions and repairs.
• Maintenance and Repairs: Perform routine maintenance and emergency repairs on electromechanical systems, ensuring optimal performance and compliance with safety standards.
• Documentation: Maintain accurate records of service activities, including work orders, service reports, and customer interactions.
• Training and Guidance: Provide technical training and support to customers and junior technicians, enhancing their understanding of equipment operation and maintenance.
• Quality Assurance: Ensure all service activities meet company quality standards and customer expectations.
• Inventory Management: Monitor and manage spare parts inventory, ensuring availability of necessary components for timely repairs.
• Continuous Improvement: Stay updated with the latest advancements in water treatment technology and electromechanical systems, applying new knowledge to improve service efficiency.

Key Generic Skills:

• Technical Skills: Proficiency in diagnosing and repairing electromechanical systems, with a strong understanding of water treatment processes and equipment.
• Customer Service: Excellent communication and interpersonal skills, with a customer-centric approach.
• Problem-Solving: Strong analytical and problem-solving abilities, with attention to detail.
• Team Player: Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.
• Flexibility: Willingness to travel and work outside regular business hours as needed.

Qualification & Experience:

• Minimum Qualifications: Diploma or degree in Electromechanical Engineering, Electrical Engineering, or a related field.
• Minimum Experience: Minimum of 3 years of experience in a similar role, preferably in the water treatment industry.