Front Office Manager - Four Seasons Resort at The Red Sea, Saudi Arabia

Four Seasons Hotels and Resorts; Saudi Arabia; On-site; USD 45,000 - 65,000; Full time

Job summary

Four Seasons Hotels and Resorts is seeking a Front Office Manager for their new luxury resort in Saudi Arabia. This leadership role involves overseeing guest services, ensuring exceptional experiences, and managing a multicultural team. The ideal candidate will have a degree in Hospitality Management and at least three years of leadership experience in a luxury setting.

Benefits

Competitive salary

30 days paid vacation

Complimentary accommodation

Medical and life insurance coverage

Access to world-class training programs

Qualifications

• At least 3 years in a Rooms Division leadership role at a luxury property.
• Fluent English required; Arabic proficiency is a strong asset.
• Proven ability to lead and inspire multicultural teams.

Responsibilities

• Lead, coach, and develop a dynamic team across the Front Desk and Concierge.
• Personalize service through genuine engagement and attention to guest preferences.
• Collaborate with departments to deliver high-quality service throughout the guest journey.

Skills

Leadership

Communication

Guest-centric mindset

Organizational skills

Education

Degree in Hospitality Management

Tools

Opera PMS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

About Four Seasons Resort and Residences Red Sea at Shura Island:

Four Seasons Resort Red Sea at Shura Island is one of the Kingdom’s first luxury beachfront resorts, blending world-class hospitality with the rich natural beauty and cultural heritage of Saudi Arabia. As part of a visionary development led by Red Sea Global (RSG), the resort is built with sustainability at its core — powered by renewable energy, guided by advanced marine spatial planning, and developed with minimal environmental impact to preserve the surrounding marine life and coral reefs.

About the role:

As Front Office Manager at Four Seasons Resort and Residences Red Sea at Shura Island, you are entrusted with leading the guest arrival and departure experience—setting the tone for exceptional service from the very first impression. Overseeing the Front Desk, Guest Services, Concierge, and Communications teams, you inspire a culture of warmth, attention to detail, and intuitive care. Through close collaboration with all departments, you ensure every moment is seamless and thoughtfully tailored, reflecting the legendary Four Seasons service philosophy. In this dynamic leadership role, you bring the spirit of Shura Island to life, elevating each guest journey with grace, precision, and genuine hospitality.

What You will do:

In this role, you will lead, coach, and develop a dynamic team across the Front Desk, Concierge, Bell, and Communications functions, ensuring smooth daily operations and consistently exceptional guest interactions at every touchpoint. You will personalize service through genuine engagement and thoughtful attention to guest preferences, while building strong relationships with local partners to offer curated, insider experiences unique to Shura Island. Collaborating closely with other departments, you will help deliver seamless, high-quality service throughout the guest journey, and respond to any concerns with professionalism, empathy, and prompt resolution.

What You Bring:

Degree in Hospitality Management or a related field

At least 3 years in a Rooms Division leadership role at a luxury property

Proven ability to lead and inspire multicultural teams

Operational expertise with Opera PMS and front office systems

Fluent English required; Arabic proficiency is a strong asset

Strong communication, administrative, and organizational skills

Guest-centric mindset with a commitment to service excellence

What We Offer:

Competitive, Basic salary, Live-out allowance, and Travel allowance

Transportation is provided

30 days paid vacation and 10 public holidays

Annual paid home leave ticket

Complimentary accommodation, meals, and work attire laundry

Medical and life insurance coverage

Complimentary stays at Four Seasons properties worldwide

Access to world-class training and development programs

Schedule & Hours:

This is a full-time leadership position

Flexibility required, with working hours primarily in the early mornings and daytime during weekdays and weekends

Availability to support the team during peak arrivals, VIP stays, and special events is essential