Commercial Lead – Neurology

卡湯晩; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading company in the pharmaceutical sector is seeking a Sales Manager to drive performance and manage customer experience teams. The ideal candidate will possess strong leadership skills, a strategic mindset, and a proven track record in sales management. Responsibilities include overseeing sales operations, developing business plans, and ensuring compliance with regulations. This role offers an opportunity to make a significant impact in a dynamic environment focused on innovation and customer-centric decision-making.

Qualifications

• Minimum 5 years in pharmaceutical sales, management experience required.
• Experience in neurology or Multiple Sclerosis is a plus.

Responsibilities

• Responsible for sales-driven activities and performance management.
• Lead Customer Facing field teams to meet sales targets.
• Ensure compliance with corporate and local regulations.

Skills

Leadership

Strategic Thinking

Communication

Team Development

Digital Proficiency

Agile Mindset

Education

Advanced Bachelor's degree in business, life sciences, or related field

Job description

Job Purpose

• Responsible for all sales-driven activities including omnichannel operation & performance management.
• Collaborate with key stakeholders to identify territory/market level opportunities.
• Lead and develop Customer Facing field teams to meet sales targets and customer experience objectives, including transformation KPIs and resource allocation for an assigned geography.
• Oversee daily business operations by coordinating cross-functional teams, optimizing workflows, and implementing efficient processes that enhance customer-facing activities aligned with strategic growth and go-to-market strategies.

Key Accountabilities

Manage Great Customer Experience

• Develop, lead, and drive performance of Customer experience managers, setting objectives and growth opportunities through an agile team setup, with appropriate coaching.
• Lead field execution, coaching Customer experience partners on engagement and transformation objectives.

Performance and Business Acumen

• Translate company objectives into field strategies and tactics.
• Manage performance of the territory and therapeutic areas.
• Handle regional sales management, key account management, and account acceleration with Access and tender teams.
• Design territory objectives and growth opportunities, acting as product owner for regional agile teams and liaising with HQ.
• Ensure accurate volume and revenue forecasting, resource allocation, and targets breakdown.
• Develop and execute regional business plans based on national strategies.
• Lead regional go-to-market execution, including digital remote specialists.
• Build positive relationships with key customer segments.
• Make final decisions on resource allocation, engagement plans, and targets.
• Lead objectives, KPIs, and results management with Customer Experience Managers.

Leadership and Development

• Model Agile ways of working.
• Manage performance through setting priorities, coaching, and supporting individual development.
• Build motivated, engaged teams through recognition and communication.
• Foster data-driven decision-making.
• Ensure ethical conduct and compliance across all activities.

New Ways of Working

• Drive empowerment, autonomy, and accountability.
• Apply Agile methodologies and principles such as Volcano and Space to lead collaboration.
• Promote customer-centric decision-making involving field teams.
• Encourage agile collaboration, stakeholder engagement, and advocacy development.
• Facilitate a culture of shared responsibility and self-responsibility.

Health, Safety, and Environment Responsibilities

• Prioritize safety and well-being, comply with HSE rules and regulations.
• Engage with HSE activities, promote safety culture, and report incidents.

Compliance of Activities

• Ensure all activities comply with corporate and local regulations and policies.
• Manage HSE issues with support from the local HSE team.
• Act as a role model for ethics and integrity.

Other Responsibilities

• Perform additional duties as assigned.
• Uphold company values, ethics, and data protection policies.

About You

Education: Advanced Bachelor's degree in business, life sciences, or related field.

Experience & Knowledge: Minimum 5 years in pharmaceutical sales, management experience required, people management preferred, neurology or Multiple Sclerosis experience a plus, GTM capabilities, change management, proven sales and management track record.

Skills & Competencies: Leadership, strategic thinking, omnichannel understanding, agile mindset, communication, team development, digital proficiency, entrepreneurial spirit, ethical standards, and core leadership qualities.

Progress, discovery, and making a difference drive our mission. We are committed to diversity, equity, and inclusion, providing equal opportunities for all.