Managed L1 Support Engineer

SSC Egypt; Riyadh; On-site; SAR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Level 1 Support Engineer to ensure smooth IT operations and provide first-line user support. This role involves delivering professional support services, addressing end-user IT needs, and contributing to operational stability. The engineer will integrate into the existing IT support framework, ensuring reliable and efficient service delivery while adhering to client guidelines. If you have a customer-focused approach and relevant technical experience, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Relevant experience in IT support with a focus on end-user assistance.
• Strong communication skills and a customer-oriented approach.

Responsibilities

• Deliver professional Level 1 support services for IT needs.
• Coordinate with higher-level technical teams as needed.

Skills

Level 1 Support

Communication Skills

Customer Service Orientation

Education

Relevant Technical Experience

Job description

Introduction: This Scope of Work defines the framework for the provision of a Level 1 Support Engineer as part of a managed service model. The goal is to ensure smooth day-to-day IT operations and first-line user support within the client s environment.

Objective: To deliver professional Level 1 support services that address end-user IT needs, contribute to operational stability, and align with the client s internal IT processes and service standards.

Service Scope: the L1 Support Engineer will work under the managed service model to support the client's IT team in delivering reliable and efficient user support. The service includes general IT assistance, operational support, and coordination with higher-level technical teams where applicable. This engagement will follow the client s guidelines and escalation procedures. The engineer will be integrated into the existing IT support framework to ensure seamless service delivery.

Desired Candidate Profile

Qualifications: The assigned engineer will have relevant experience and technical knowledge suitable for L1 support responsibilities, with strong communication skills and a customer-focused approach.

Tools and Access: The client will provide the necessary access to systems, tools, and resources required for the delivery of the service.

Commercials: Details regarding pricing, billing cycle, and contract terms to be addressed separately upon mutual agreement

Company Industry

• Recruitment
• Placement Firm
• Executive Search

Department / Functional Area

Keywords

• Managed L1 Support Engineer

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