Learning & Development Manager

Rotana Hotel Management Corporation PJSC; Makkah Al Mukarramah; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading hotel management company is seeking a passionate Learning & Development Manager to oversee training functions and foster a service-oriented culture. The role involves developing training programs, conducting needs analysis, and ensuring effective communication within the team. Ideal candidates will have managerial experience in training, strong communication skills, and a commitment to developing others in a diverse environment.

Qualifications

• Minimum three years of managerial experience in a training environment.
• Expertise in instructional methods and training evaluation.
• Good working knowledge of computers.

Responsibilities

• Manage the hotel’s training function to promote desired work culture.
• Develop and conduct training courses and workshops.
• Assess training needs and evaluate training effectiveness.

Skills

Communication

Presentation

Team Building

Conflict Resolution

Customer Focus

Education

Professional training experience

Tools

Training evaluation techniques

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.

As a Learning & Development Manager, you are responsible for managing the hotel’s training function to promote the desired work culture. The role involves developing and conducting training courses, facilitating training workshops based on operational requirements, and includes key responsibilities such as:

1. Assessing current and future training and development needs for the hotel, delivering a variety of professional quality training and development programs, and evaluating the effectiveness of training delivery by managers and supervisors.
2. Conducting a ‘Colleague Development Needs’ analysis and preparing an Annual Learning and Development Plan and budget accordingly.
3. Providing professional internal consulting and conducting off-job training sessions as necessary to create measurable performance solutions and long-term growth for all colleagues.
4. Proactively shaping a service-oriented culture within the operation by measuring and monitoring guest feedback and establishing effective communication channels to management and colleagues.
5. Assisting in the selection of Departmental Trainers, and training and developing them through ongoing workshops and monthly meetings.

Skills, Education, Qualifications & Experiences

You should have at least three years of managerial experience in a professional training environment, with expertise in instructional methods, training techniques including needs analysis, learning theory, group and individual training, and training evaluation. A good working knowledge of computers, along with excellent communication and presentation skills, is essential.

Knowledge & Competencies

The ideal candidate will be passionate about training and developing others, capable of conducting and following structured training programs in a charismatic and enthusiastic manner. You should enjoy working with colleagues at all levels in a diverse environment, and demonstrate superior customer service, interpersonal, team building, and conflict resolution skills. The following competencies are desirable:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations