Customer Success Manager

S&A Marketing Agency; Saudi Arabia; On-site; SAR 40,000 - 80,000; Full time

Job summary

An innovative marketing agency seeks a Customer Success Manager to enhance client satisfaction and drive retention. This role involves building strong client relationships, conducting regular check-ins, and collaborating with internal teams to resolve issues. The ideal candidate will have a solid background in customer success or account management, with excellent communication skills and an analytical mindset. Join a dynamic team where your contributions will directly impact client success and satisfaction, making a difference in their experience with our products and services.

Qualifications

• 3-5 years of experience in customer success or account management.
• Proven track record of managing customer relationships.

Responsibilities

• Develop and maintain strong relationships with clients.
• Conduct regular check-ins to ensure client objectives are met.
• Identify upselling and cross-selling opportunities.

Skills

Communication Skills

Problem-Solving

Analytical Skills

Project Management

Interpersonal Skills

Education

Bachelor's Degree in Business

Relevant Certifications in Customer Success

Tools

CRM Software

Customer Success Tools

Job description

Job Summary

The Customer Success Manager will play a pivotal role in ensuring our clients achieve their desired outcomes while using our products and services. This position involves building strong relationships with clients, understanding their needs, and providing strategic guidance to enhance their experience and satisfaction.

Key Responsibilities

• Develop and maintain strong relationships with clients to foster loyalty and satisfaction.
• Conduct regular check-ins and business reviews to ensure client objectives are being met.
• Collaborate with internal teams to resolve client issues and improve service delivery.
• Provide training and support to clients on product usage and best practices.
• Monitor client health metrics and proactively address any potential risks to retention.
• Identify opportunities for upselling and cross-selling additional services to clients.
  
  

Required Qualifications

• 3-5 years of experience in customer success, account management, or a related field.
• Proven track record of managing customer relationships and driving client satisfaction.
  
  

Preferred Qualifications

• Experience in the technology or SaaS industry.
• Familiarity with CRM software and customer success tools.
  
  

Skills And Competencies

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and analytical mindset.
• Ability to work collaboratively in a team-oriented environment.
• Proficiency in project management and organizational skills.
  
  

Education and Certifications

• Bachelor's degree in business, marketing, or a related field.
• Relevant certifications in customer success or account management are a plus.