Senior service engineer

Emerson; Al Quwayiyah; On-site; SAR 70,000 - 90,000; Full time

Job summary

A leading company in the analytical services sector is seeking a qualified engineer with extensive experience in commissioning and servicing analytical systems. The role involves providing technical support, developing business strategies, and ensuring customer satisfaction. The ideal candidate will have strong communication skills and a background in engineering, with a focus on Emerson products. This position offers competitive benefits and a commitment to employee wellbeing and professional development.

Benefits

Medical Insurance

Employee Assistance Program

Tuition Reimbursement

Flexible Time Off Plans

Paid Parental Leave

Qualifications

• 5-8 years experience in a process control environment, focusing on commissioning and servicing.
• Hands-on experience with Emerson Analytical products and systems.

Responsibilities

• Carry out Start-up & Commissioning activities and provide technical support.
• Develop customer relationships and execute LTSA planning.

Skills

Communication

Accountability

Complexity Management

Education

Engineering (Instrumentation/Electronics/Electrical/Mechanical)

Tools

MS Office

Engineering Software

Job description

Emerson MSOL Lifecycle Services provides customers with the expertise, technology and processes that can help our customers to operate safely, improve Analytical system / products reliability and optimize process capabilities. Our field services keep customer plants / Analytical systems and products operating safely, consistently, and economically.

In This Role, Your Responsibilities Will Be :

• Carry out the Start-up & Commissioning activities, fault analysis / investigation and repairs activities of the Analytical Systems and Products, and Measurement Products including planning, execution, and reporting to Customers.
• Provide sophisticated technical support to Customers for the maintenance of Analytical Systems and associated products such as Fire & Gas Detectors, Liquid Analyzers, Combustion Analyzers, Continuous Gas Analyzers, Cascade, CEMS, Process Gas Chromatographs, and Measurement Products.
• Carry out site surveys, Site Walk Downs, and assessment of Analytical / Measurement installed base for upgrades and Consulting opportunities.
• Carry out field modifications, upgrades independently or under supervision of a Project Manager as applicable.
• Guide and mentor FSEs in solving issues, conduct training, and provide support in raised service matters.
• Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
• Responsible for LTSA planning and execution in accordance with the contract / AMC scope and T&Cs.
• Develop Customer relationship to ensure long term Customer dedication and growth of service business.
• Any other duties as deemed appropriate by your line manager.

Who you are?

• Communicates Optimally
• Ensures Accountability
• Manages Complexity

For this Role, You Will Need :

• Qualified in an Engineering field (Instrumentation / Electronics / Electrical or Mechanical)
• 5-8 years hands-on experience as a Service, Project, or Instrument Engineer in a process
• control environment with a particular emphasis on commissioning and start-up of on-line
• analyzers, repair, and servicing of Emerson Analytical products / systems, and / or competitor products & systems.

Preferred Qualifications that Set You Apart :

• Strong digital literacy (MS Office and other engineering software)
• Proven knowledge of C&I theory, operation & maintenance of on-line liquid, gas analyzers, Gas Chromatographs, and Petroleum Measurement standards
• Have a sound knowledge of Emerson analytical, Measurement and RTG products (application, service & operation)
• Ability to conduct customer training on theory, operation, and maintenance of analyzers, and Measurement products
• Must be proficient in the English language

Our offer to you!

We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family's physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson .

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

Adhere to Health, Safety & Environment policies as laid by the organization

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