Director of Front Office - Saudi Talent

Rotana Hotel Management Corporation PJSC; Saudi Arabia; On-site; SAR 80,000 - 120,000; Full time

Job summary

A leading hotel management company is seeking a passionate Director of Front Office to enhance guest satisfaction and maximize hotel revenue. The role requires strong leadership and operational skills, ensuring exceptional service and efficient front office management.

Qualifications

• Minimum of two years of experience in a similar role.
• Computer literate with working knowledge of hotel property management systems.

Responsibilities

• Ensure prompt attention and personal recognition for guests.
• Plan and implement availability controls to maximize revenues.
• Collaborate with Housekeeping for efficient room turnover.

Skills

Customer Focus

Problem-Solving

Time Management

Education

College or University Degree

Tools

Opera

Micros

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As Director of Front Office, you are responsible for all matters affecting guest service and hotel operations, aiming to maximize hotel revenue while delivering excellence at every opportunity. The role involves controlling room availability and managing day-to-day Front Office functions such as guest arrivals and departures, information requests, and includes key responsibilities such as:

1. Ensuring guests receive prompt attention and personal recognition throughout their stay, responding to guest needs and resolving issues to achieve the highest possible guest satisfaction.
2. Planning and implementing availability controls to market segments to maximize hotel room, food & beverage, and other revenues where applicable.
3. Maintaining high performance standards among guest contact employees to ensure they are knowledgeable, friendly, and courteous at all times.
4. Reporting trends, guest impressions, and operational issues to management.
5. Collaborating with the Housekeeping Department to efficiently turn rooms around with minimal lost time and appropriately allocate arriving guests.
6. Participating in decisions related to occupancy goals, marketing strategies, and rate development.

Skills

Education, Qualifications & Experiences

You must be a college or university degree graduate with a minimum of two years of experience in a similar role. You should be computer literate with working knowledge of hotel property management systems such as Opera; understand sales systems like Micros; and be able to communicate clearly, fluently, and effectively in English, both in writing and reading.

Knowledge & Competencies

The ideal candidate will be a hands-on professional with a solid front office background, excellent customer relations, problem-solving, and time management skills. You should be result-oriented, proactive, an innovative thinker capable of leading, motivating, and improvising in all situations. The following competencies are essential:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations