Manager Assistant (MA)

The Company
The Company is recognised as one of the top international management consultancy firms. We assist major corporations worldwide with strategy, acquisitions, organisational design and performance improvement.

Role objective
To provide high quality support to the managers ensuring their case team processes and day-to-day lives run smoothly.

Role summary
To provide administrative support to Associate Partners & Senior Managers, and where necessary, additional administrative support to their teams.

Key Responsibilities and Activities:

1. Manager assistance:
   Successfully manage busy and ever evolving diaries, proactively managing when schedules change. Re-scheduling complex meeting and travel itineraries often at short notice.
   Extensive internal and external meeting scheduling; building and maintaining strong working relationships with key client contacts.
   Working with our travel company to co-ordinate sophisticated travel itineraries and administering the timely procurement of visas and other travel documentation.
   Proactively pre-empting travel plans.
   Proactively assist managers in relationship building efforts by knowing who their priority contacts and companies are and setting up regular check-ins to create and maintain a relationship management plan for these priorities.
   Employ best practices when accessing the CRM and digital mailing system, including timely and accurate creation/updating of contact information, according to global data standards and active management of manager mailing lists.
   Serves as CRM champion, educating managers on best practices, assisting newer MAs and providing feedback to Local CRM Administrator (LCA).
   Providing logistical and technical support for all meetings, conferences and workshops, using PowerPoint, Word, Excel and online research.
   Processing time and expense submissions. Managing complex expenses; running bank statement reconciliation and processing foreign currency receipts in an accurate and timely manner.
2. Case team co-ordination:
   Extensive liaison within the consultant teams, with fellow MAs, EAs and all other departments.
   Assist in the case team ‘kick-off’ and ‘wrap-up’ processes.
   All case team administration, including contact management and meeting scheduling.
   Attendance at case team ‘kick-off’ meetings, and where appropriate, other case team meetings during the case.
   Organising case team events, sourcing venues and activities.
   Provide graphics support: creation of basic presentations and amending existing presentations.
3. Additional activities:
   Provide support and cover for other EAs/MAs.
   Involvement in internal office-wide projects.
   Reception coverage as needed and assigned.
   Any other duties which are compatible with the main role objective.

This role description may be subject to change, depending on current requirements within the business.

Personal Attributes:
This role will suit an intelligent and ambitious individual. It should be seen as an opportunity to develop your skills in a dynamic, entrepreneurial professional environment. The role will provide many learning opportunities for a hardworking team player that is motivated by consistently achieving high standards.

1. Exceptional organisation, prioritisation and time management skills.
2. “Can do!” mentality, willingness to get involved in a variety of projects and activities.
3. Flexible attitude and team approach.
4. Efficient and accurate.
5. Excellent communication and listening skills.
6. Enthusiastic, dedicated, hardworking and committed.
7. A desire to learn and develop.
8. Pleasant, calm and diplomatic, even when under pressure.
9. Good sense of humour, outgoing and fun to work with.
10. An interest in the substance and commercial impact of Bain’s work.
11. 100% commitment to the role and the company.

Qualifications:

1. Essential:
   Computer literate; proficient in using Microsoft Outlook, Word and Internet.
   Experience of working in a demanding environment, preferably professional services.
   At least two years administrative experience which must have involved supporting multiple people within an administrative capacity.
   High level of written and spoken English.
2. Desired:
   Knowledge and understanding of PowerPoint and Excel.
   Other interests which would bring benefit to the company as a whole.
   Arabic speaking, reading and writing (ability to write professional letters in Arabic).

Hours:
9am-6pm Sunday to Thursday although a reasonable amount of flexibility is required.