Boutique Manager

Quest Search and Selection; Jeddah; On-site; SAR 30,000 - 60,000; Full time

Job summary

An esteemed luxury retailer is seeking a Boutique Manager in Jeddah to lead their store operations. This pivotal role involves driving sales performance, building strong client relationships, and managing a high-performing team. The ideal candidate will possess extensive retail management experience, a customer-centric mindset, and a passion for luxury products. Join this innovative firm and take charge of delivering exceptional customer experiences while optimizing store operations. If you thrive in a dynamic environment and are ready to make a significant impact, this opportunity is perfect for you.

Qualifications

• 5 years of retail management experience, preferably in fashion or accessories.
• Strong leadership and people management skills.

Responsibilities

• Drive boutique sales performance and exceed targets.
• Recruit, train, and motivate a high-performing team.
• Ensure a premium customer experience in-store.

Skills

Retail Management

Leadership

Sales Strategy

Customer Service

Communication

Retail Software Proficiency

Tools

POS Systems

Stock Management Software

Reporting Tools

Job description

Quest Search and Selection is hiring a Boutique Manager in Jeddah for our esteemed client, a leading luxury retailer.

The Boutique Manager will be fully responsible for the management and performance of the store and is a key contributor in seeking new business opportunities. They are expected to act as an entrepreneur, taking proactive and strategic actions. They are accountable for meeting sales objectives, building long-lasting and loyal client relationships, and assembling and leading a top-notch boutique team.

Key Responsibilities

Store Operations & Sales

• Drive boutique sales performance to meet and exceed targets.
• Monitor KPIs including conversion, ATV, and UPT to optimize performance.
• Lead by example on the sales floor, delivering exceptional customer service and product knowledge.
• Implement effective visual merchandising and ensure adherence to brand guidelines.

Team Leadership

• Recruit, train, and motivate a high-performing team.
• Conduct regular team briefings, performance reviews, and one-on-one coaching.
• Create a positive working environment focused on collaboration, development, and accountability.

Customer Experience

• Ensure a premium and consistent customer experience in-store.
• Resolve customer issues promptly and professionally.
• Build long-term relationships with loyal clients and develop local clientele.

Inventory & Administration

• Oversee stock levels and inventory management processes, including receiving, transfers, and stocktakes.
• Ensure the boutique is compliant with operational procedures, security, and health & safety standards.
• Prepare sales reports and provide feedback to the Area Manager and HQ.

Requirements

• 5 years of retail management experience, preferably in fashion, accessories, or watch/jewelry brands.
• Strong leadership and people management skills.
• Sales-driven with a customer-centric mindset.
• Excellent communication in English (Arabic is a plus).
• Proficient in retail software systems (POS, stock management, reporting tools).
• Passion for brand products and brand philosophy.