Business Process Management Director

SPL Group; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in Saudi Arabia is seeking a Business Process Management Director to drive strategic initiatives, manage departmental performance, and ensure customer service excellence. The role requires strong leadership, budgeting skills, and a focus on continuous improvement. Ideal candidates will have extensive experience in process management and a commitment to enhancing customer satisfaction.

Qualifications

• Minimum 7 years of experience in business process management.
• Lead talent development initiatives and manage departmental performance.

Responsibilities

• Drive continuous achievement of quality and customer experience standards.
• Manage department budget and monitor financial performance.
• Lead initiatives for continuous improvement and sustainability.

Skills

Manages Complexity

Action Oriented

Develops Talent

Communicates Effectively

Being Resilient

Customer Focus

Collaborates

Instills Trust

Drives Results

Job description

# Business Process Management Director

Job Description

Strategic Contribution

Ensure effective cascading of the functional strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies. Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy.

People Management

Manage the effective achievement of assigned objectives through the leadership of the Business Process Management department by setting individual objectives, managing performance, developing, and motivating staff to maximize sectional performance. Lead talent development initiatives for the department, collaborating with technical/discipline experts to ensure the availability of talent that meets business requirements. Act as a role model and promote adherence to organizational values and ethics to foster a value-driven culture within the organization.

Budgeting and Financial Planning

Manage the preparation of the department budget and monitor financial performance against it, ensuring all activities comply with approved guidelines.

Policies, Systems, Processes & Procedures

Oversee the implementation of department policies, procedures, and controls to ensure compliance with procedural and regulatory requirements while delivering quality, cost-effective services.

Continuous Improvement

Lead initiatives for continuous improvement and sustainability of systems, processes, and practices, considering global standards, productivity enhancement, and cost reduction.

Customer Service Excellence

Implement processes for effective client relationship management to enhance the customer journey, review and improve customer experience processes, and ensure compliance with quality standards. Lead the team to proactively engage with clients, providing solutions to maximize satisfaction and brand loyalty.

Reporting

Ensure timely and accurate preparation of all department reports in accordance with Saudi Post’s standards and policies.

Job Specific Accountability

Process Engineering Management

Ensure efficient, cost-effective delivery of process management services, provide technical advice, oversee process studies, and maintain process documentation.

Project Planning & Management

Evaluate and implement process improvements, manage resources for projects, define project scope, track milestones, analyze progress, and manage risks.

Process Monitoring

Oversee the selection and use of process modeling tools, liaise with departments and external stakeholders to collect data, and propose process improvements to address business needs and enhance customer satisfaction.

Skills

Manages Complexity, Action Oriented, Develops Talent, Communicates Effectively, Being Resilient, Customer Focus, Collaborates, Instills Trust, Drives Results

Job Location

Riyadh, Saudi Arabia

Job Role

Other

Years of Experience

Min: 7 Max: 8