Assistant Showroom Manager

Hamad M. Al Rugaib & Sons Trading Co.; Khamis Mushayt; On-site; SAR 45,000 - 60,000; Full time

Job summary

A leading company in Khamis Mushait is seeking an Assistant Store Manager to drive sales and enhance customer service. The role involves managing store operations, developing teams, and ensuring compliance with brand standards. The ideal candidate will possess strong analytical skills and relevant qualifications in industrial engineering or supply chain management.

Qualifications

• Experience in retail management is essential.
• Ability to coach and mentor teams for improved customer service.

Responsibilities

• Drive sales and enhance business performance.
• Ensure high levels of customer service and address complaints.
• Manage store operations and compliance with company policies.

Skills

Analytical Ability

Education

Degree in Industrial Engineering

Degree in Supply Chain Management

Job description

Role Purpose : The Assistant Store Manager is responsible for achieving sales targets, managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance, and offer an excellent customer experience. The role is fully accountable for the daily operations of the store and its workforce in line with overall business objectives. Responsibilities include, but are not limited to:

1. Customer:
   • Ensure the highest levels of customer service are delivered at all times.
   • Take ownership of customer complaints and concerns, addressing them professionally, efficiently, and effectively.
   • Coach and mentor store teams to enhance customer service levels through brand/product knowledge and overall retail understanding.
   • Constantly assess team performance against set key criteria to strengthen team skills.
2. Sales:
   • Drive sales and continuously strive to enhance business, ensuring KPIs such as net sales, conversion rate, shrinkage, and stock turn are met.
   • Create innovative approaches to attract new customers, increase store traffic, and enhance profitability.
   • Monitor brand performance, review stock levels, and analyze best sellers and slow-moving stock to generate ideas and action plans to increase overall sales.
   • Identify causes of underperformance and implement action plans through analysis and commercial awareness.
   • Provide analytical feedback to the Operations, Buying, and Planning Departments regarding product, ranging, pricing, and competitive activities.
   • Maintain full accountability for stock loss management.
3. Standards:
   • Ensure team understanding and adherence to VM principles and standards.
   • Ensure compliance with company policies, including funds and property management, personnel practices, security, sales, and record keeping.
   • Plan and execute in-store processes such as cash handling, stockroom management, and stock-take administration.
   • Control store inventory, ensure security measures are in place, minimize stock shortages, and maintain proper tagging and Stock Loss Action Plans (SLAP).
   • Adhere to all Health & Safety, Security, and Compliance policies, raising concerns promptly.
   • Regularly review in-store duties, including cleaning, pre-opening checks, and inspections.
4. KPIs:
   • Average Transaction Value (ATV), Average Transaction Units (ATU), Conversion Rate
   • NPS Score
   • Data Capture
   • Employee Turnover
5. Functional / Technical Competencies:
   • Analytical Ability
6. Minimum Qualifications / Education:
   • A degree in Industrial Engineering, Supply Chain Management, or a similar field is highly advantageous.

Location: Assistant Manager • Khamis Mushait, Aseer Province, Saudi Arabia