Call Center Specialist

SITC | الدولية; Riyadh; On-site; SAR 40,000 - 60,000; Full time

Job summary

A leading travel agency is seeking a skilled travel consultant to manage end-to-end travel arrangements for clients. You will research destinations, organize itineraries, and utilize your communication and sales skills to provide excellent service. Proficiency in GDS and prior experience in the travel industry are essential. Join us to help clients create unforgettable travel experiences!

Qualifications

• Prior experience in an airline or IATA approved travel agency.
• Expert in GDS (preferably Amadeus) and B2B supplier systems.

Responsibilities

• Research travel destinations and organize end-to-end itineraries.
• Plan and sell itinerary tour packages and promotional travel packages.

Skills

Communication

Sales Techniques

Research

Education

IATA/UFTAA Certification

Tools

GDS

MS Office

Job description

Job description

General Tasks:

• Research various destinations and means of travel regarding routes, prices, review & visa information etc.
• Organize end to end travel itinerary (Air ticket, hotel bookings, visa process & car rental etc).
• Apply interpersonal communication techniques & sales techniques.
• Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel packages offered by various travel carriers and suppliers.
• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.

Requirements

• Prior Experience in an airline or an IATA approved travel agency.
• Excellence command on computer skills (MS Office & Web-based applications)
• Expert in GDS (Preferably Amadeus) and B2B supplier systems.
• Proficiency in English & Arabic.
• IATA/UFTAA Certified.

Work location: Riyadh , Saudi Arabia.

Work Days: Morning & Evening Shifts.