Learning & Development Officer

Rotana Hotel; Jeddah; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a passionate Learning & Development Officer to enhance training initiatives and foster a positive work culture. This dynamic role involves managing training functions, developing annual training plans, and conducting orientation sessions for new employees. The ideal candidate will have a strong background in hospitality, excellent communication and presentation skills, and a drive for results. Join a team committed to delivering exceptional customer service and innovative solutions in a vibrant environment.

Qualifications

• Degree in hospitality or related field required.
• Experience in a professional training environment preferred.

Responsibilities

• Assist in managing hotel training functions to promote a positive culture.
• Develop and implement annual training plans and report on progress.
• Conduct orientation sessions for new employees.

Skills

Communication Skills

Presentation Skills

Customer Service

Team Building

Conflict Resolution

Adaptability

Education

Degree in Hospitality

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Job Title: Learning & Development Officer

Education, Qualifications & Experiences

• Degree in hospitality or related field.
• Experience in a professional training environment preferred.
• Knowledge of instructional methods and training techniques.
• Proficiency in computer software such as Excel, Word, and PowerPoint.
• Excellent communication and presentation skills.

Knowledge & Competencies

• Passion for training and development.
• Ability to conduct structured training programs enthusiastically.
• Good customer service, interpersonal, team building, and conflict resolution skills.
• Understanding of hotel operations.
• Effective communication skills.
• Planning, supervising, and teamwork abilities.
• Adaptability and customer focus.
• Drive for results.

Job Responsibilities

1. Assist in managing the hotel’s training functions to promote a positive work culture.
2. Develop and implement annual training plans and report on progress.
3. Maintain the hotel’s training library and coordinate acquisitions.
4. Coordinate with the Learning & Development Leader on training programs.
5. Conduct orientation sessions for new employees, providing necessary documentation and information.
6. Coordinate with HR and Housing departments for new employee orientation and housing tours.
7. Oversee on-the-job training for new and existing staff.
8. Support the redevelopment and continuous training of colleagues.

Additional Information

We are seeking passionate, dynamic, and guest-focused professionals committed to delivering exceptional customer service and innovative solutions.