Customer Services Engineer

BARCO; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

An established industry player is seeking a Customer Services Engineer to provide exceptional technical support to clients in the MEA region. In this dynamic role, you will troubleshoot and repair Barco's innovative hardware and software, assist in sales demonstrations, and conduct product training for partners and end-users. Your ability to build strong relationships with customers will be key in identifying service sales opportunities and enhancing customer satisfaction. If you are passionate about technology and customer service, this is an exciting opportunity to make a significant impact in a vibrant and growing company.

Qualifications

• 3+ years in a technical customer service environment, ideally in visualization.
• Strong knowledge of hardware, software, and networking technologies.

Responsibilities

• Provide on-site technical support to Barco customers in MEA.
• Repair and troubleshoot Barco hardware and software.

Skills

Technical Support

Communication Skills

Client Orientation

Troubleshooting

Sales Skills

Tools

Salesforce

Job description

Customer Services Engineer

Date: Jan 21, 2025

Location: Riyadh, SA Dubai

Company: Barco

Key Responsibilities:

• Provide technical on-site support to Barco’s Entertainment, High End Residential and Cinema Customers in the MEA area and abroad.
• Repair and troubleshoot Barco hardware and software.
• Assist at sales demos to promote Barco’s solutions.
• Provide product training to partners and end-users.
• Execute proactive analysis visits, report, and provide suggestions.
• Collect insights and feedback on our products from customers and partners and relay them to the product managers and R&D teams.
• Document actions, solutions, hours, and expenses in a timely manner.
• Participate in training to update your technical, commercial, and soft skills.
• Build relationships with customers and identify service sales opportunities.

Requirements:

• 3 years of experience in a technical customer (Service/Sales) environment, preferably in the visualization/entertainment industry.
• Good knowledge of hardware, software, and networking technologies.
• Fluent in English; knowledge of any additional language is an asset.
• Excellent communication skills, both verbal and written.
• Service- and client-oriented.
• Experience with Barco’s products and Salesforce is a plus.