Information Technology Specialist

Medical Fakeeh; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading healthcare organization in Jeddah is seeking an IT Support Specialist to provide technical support for medical applications. The role involves troubleshooting, collaboration with teams, and maintaining communication with users. Candidates should have a bachelor's degree in a relevant field and 0-2 years of experience in IT support, with excellent communication skills in English and preferably Arabic.

Qualifications

• 0 - 2 years of experience in IT support or application support in a healthcare setting.
• Excellent command of oral and written English; Arabic preferred.

Responsibilities

• Utilizes Application Solution Manager for problem-solving and daily work needs.
• Collaborates with team members to improve work routines and product knowledge.
• Troubleshoots and resolves product issues, maintaining documentation.

Skills

Problem-solving

Communication

Technical Support

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Healthcare Informatics

Master's degree (a plus)

Job description

Role Purpose

To provide functional and technical support and expertise in the configuration, support, training, deployment, and issue resolution of medical applications, including front office and third-party related applications.

Key Responsibilities and Duties:

• Utilizes Application Solution Manager for problem-solving, solution exploration, and daily work needs
• Collaborates with team members to continuously improve work routines, processes, and product knowledge within the Customer Care Services department.
• Facilitates strong working relationships with the solutions delivery team to ensure effective collaboration on projects and issues.
• Ensures deliverables are functionally appropriate, technically sound, and well-integrated into the overall system
• Troubleshoots and resolves product issues, focusing on problem resolution and maintaining related documentation
• Maintains good communication with users, providing ongoing technical support and updates on case progress

Experience and Education:

• 0 - 2 years of experience in IT support or application support in a healthcare setting.
• Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field. A Master's degree is a plus.
• Excellent command of oral and written English and prefer Arabic.

Application Deadline: June 5,2025