Account Manager

Aramex; Dhahran Compound; On-site; SAR 120,000 - 160,000; Full time

Job summary

A leading company in the logistics and shipping industry is seeking a Sales Account Manager. The role involves managing client accounts, developing strategies for growth, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills and a business-oriented mindset, with a focus on building lasting relationships with clients.

Qualifications

• Minimum 2 years of relevant experience in logistics and shipping.
• Strong business acumen and industry knowledge.

Responsibilities

• Manage existing client accounts and create Account Plans.
• Analyze sales strategies and communicate with clients.
• Prepare reports on account status and forecasts.

Skills

Communication Skills

Problem Solving

Negotiation Skills

Customer Centric

Team Collaboration

Financial Acumen

Adaptability

Influencing Skills

Education

Bachelor's degree in business

Job description

In a role that brings together sales and customer service functions to more effectively manage the sales and distribution of a company’s products of services. This role focuses on generating revenue through sales and maintaining client relationships and finding new customers and retaining existing ones.

Job Description

Grade : S1

• Managing a diverse portfolio of existing client accounts
• Creating and implementing Account Plans for all strategic accounts with short-term objectives and long-term goals along with clearly defined steps to reach them.
• Serving as the primary point of contact for all issues about your accounts.
• Analyze and identify sales strategies.
• Communicating with clients to understand their needs and explain product value.
• Reviewing customers feedback to identify areas for improvement.
• Prepare reports on account status.
• Using existing industry contracts and client to find new business opportunity.
• Work directly with clients to set strategy, programming, and budget.
• Building relationships with clients based on trust and respect.
• Collecting and analyzing data to learn more about consumer behavior.
• Perform forecasts on a monthly, quarterly, and annual basis.
• Maintaining updated knowledge of company products and services.
• Collaborating with various internal departments to ensure they fulfill all customer requests.
• Prepare regular reports of progress and forecasts to internal and external stakeholdersusing key account metrics.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Dealing with Competition
• Discover target markets and advantages of other companies.
• Locating new customers and brief them about the products and services.

Job Responsibilities - Experience and Education

• Bachelor's degree in business or a related field.
• Minimum of 2years of relevant working experience, preferably in the logistics and shipping industry.
• Strong business acumen and industry knowledge to effectively understand and address customer needs.
• Excellent communication and presentation skills to effectively convey value propositions and build rapport with customers.
• Fluency in English, additional language skills are a plus.

Leadership Behaviors

Setting a clear directionSimplificationCollaborate & break silosExecution & AccountabilityGrowth mindsetInnovationInclusionExternal focus

Skills

Financial AcumenTeam CollaborationAdaptabilityInfluencing SkillsCommunication SkillsProblem SolvingCustomer CentricNegotiation Skills