Sales & CRM Executive

Maximus Gulf Recruitment; Dammam; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading recruitment firm in Dammam is seeking a professional with experience in profit center management within logistics. The role involves developing stakeholder relationships, managing customer interactions, and ensuring operational efficiency. Candidates should possess strong skills in sales, customer care, and crisis resolution, with a focus on maximizing employee satisfaction and productivity.

Qualifications

• Minimum of 5 years' experience in profit center management related to logistics or distribution.

Responsibilities

• Develop and manage relationships with all stakeholders and clients.
• Conduct a ‘ninety days focus plan’ and report to Quality Section.
• Coordinate and manage the ISO Quality program across implant locations.

Skills

Sales

Customer Care

Time Management

Crisis Resolution

Administration

Education

Graduate in Tourism or a related discipline

Job description

Major Objectives of the Job:

1. Develop and manage relationships with all stakeholders and clients.
2. Manage customer relationships effectively.
3. Conduct a ‘ninety days focus plan’ and report the outcomes to the Quality Section at Area Management.
4. Minimize outstanding and average collection periods.
5. Develop short- and long-term strategies for account maintenance.
6. Ensure the smooth operation of implants and overall operations; undertake contingency planning if required.
7. Deploy, manage, and utilize all resources, including associates assigned to the account.
8. Recommend training programs for Kanoo Travel associates assigned to the account.
9. Maximize employee satisfaction among the assigned associates to enhance productivity, performance, motivation, and morale.
10. Assist assigned associates in negotiations with airlines and other suppliers.
11. Coordinate and manage the ISO Quality program across implant locations.
12. Generate management information reports and submit them periodically to Travel Area Management.
13. Attend meetings as scheduled by Senior Management.

Skills

• Graduate in Tourism or a related discipline.
• Minimum of 5 years' experience in profit center management related to logistics or distribution.
• Skills in sales, customer care, time management, crisis resolution, and administration.
• Only Saudi nationals with relevant experience should apply.