Operations Executive, Amazon Now, UFG

Afaq - Warehouse Branch - J02; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

Join a forward-thinking organization that is redefining fast delivery in the grocery sector. As an Operations Lead, you'll oversee daily operations, ensuring excellence in service delivery and team performance. This role offers a unique opportunity to contribute to innovative business models and make a significant impact in a dynamic environment. If you're action-oriented and thrive in fast-paced settings, this position is perfect for you. Be part of a culture that empowers individuals to achieve outstanding results and drive operational excellence.

Qualifications

• Experience in customer-facing environments, warehousing, logistics, or manufacturing.
• 1-3 years of experience managing processes and teams.

Responsibilities

• Manage daily end-to-end UTR operations for one large site or multiple smaller sites.
• Drive performance management, including training and development plans for team members.
• Conduct daily audits of the stores.

Skills

Team Management

Communication Skills

Problem-Solving

Analytical Skills

Execution Skills

Education

Bachelor's Degree

Tools

MS Excel

SQL

Job description

Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results.

We are hiring an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, and manages 3P Store Operations. Your responsibilities will include ensuring Amazon policies—such as attendance tracking—are implemented fairly and consistently, motivating, coaching, reporting, and providing feedback on associates’ performance—including productivity, quality, and safety—to meet or exceed Amazon expectations.

This is a unique opportunity to make history. Our mission is simple: we want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it, continuing to enable discovery and innovation.

Key job responsibilities

1. Manage daily end-to-end UTR operations for one large site or multiple smaller sites, supervising store operations.
2. Meet customer-facing metrics while maintaining operational and quality targets, and uphold safety and morale of your team.
3. Drive performance management, including training and development plans for team members.
4. Collaborate with merchant stakeholders to improve operational processes and achieve sustained performance improvements.
5. Conduct daily 4M / 5S and Safety GEMBA audits of the stores.
6. Serve as a stand-in for the Area Manager.

Qualifications include:

• Bachelor’s degree with experience in customer-facing environments, warehousing, logistics, or manufacturing.
• Strong written and verbal communication skills.
• Proficiency in MS Excel.
• Ability to travel within KSA.
• Self-motivated with strong motivation skills for teams.
• Action-oriented with strong execution skills.
• Resourceful in achieving goals with limited resources.
• Ability to work under pressure and in ambiguous situations.
• Good people management, analytical, and problem-solving skills.
• 1-3 years of experience managing processes and teams.
• Knowledge of Lean, Six Sigma, Kaizen methodologies, and SQL is advantageous.

Our inclusive culture empowers Amazonians to deliver top results. If you need workplace accommodations during the application or onboarding process, please visit this link. For regions not listed, contact your Recruiting Partner.