IT Service Supervisor - FMCG | Saudi Arabia

Saudi Petroleum Services Polytechnic; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

An established industry player is looking for an IT Services Supervisor to enhance operational efficiency in the food and beverage manufacturing sector. This role is pivotal in ensuring seamless IT service delivery by managing service requests, optimizing workflows, and implementing change management processes. The ideal candidate will have a strong background in IT service management, particularly with ITIL frameworks, and will excel in leadership and communication. Join a forward-thinking company that values innovation and operational excellence, and make a significant impact on IT service delivery.

Qualifications

• 2-4 years of experience in IT service delivery management.
• Strong knowledge of IT service management frameworks like ITIL.

Responsibilities

• Manage service requests and improve workflows for IT service delivery.
• Oversee change management processes and ensure stakeholder communication.

Skills

IT service delivery management

Change management principles

ITIL framework

Leadership skills

Communication skills

Data analysis

Education

Bachelor’s degree in Information Technology

Job description

We are seeking a proactive and detail-oriented IT Services Supervisor for a leading company in the food and beverage manufacturing sector, known for its commitment to innovation and operational excellence.

The IT Services Supervisor plays a key role in ensuring seamless IT service delivery by managing service requests, improving workflows, and overseeing change management processes to enhance operational efficiency.

Key Accountabilities

• Ensure service requests are acknowledged and resolved within specified timeframes, leveraging technical expertise to align with business objectives.
• Develop and optimize workflows to enhance the efficiency of incident and problem resolution.
• Drive continuous improvement in IT service delivery by identifying opportunities to streamline processes and foster collaboration.
• Monitor and report on operational performance, ensuring adherence to SLAs and service commitments.
• Oversee change management processes to ensure smooth implementation of service modifications with minimal disruption. Facilitate stakeholder communication and provide necessary training and resources.

Skills

Knowledge, Skills, and Experience

We are Looking for:

• Bachelor’s degree in Information Technology or a related field.
• Proven 2-4 years of experience in IT service delivery management with a focus on change management principles.
• Strong knowledge of IT service management frameworks (e.g., ITIL).
• Excellent leadership and communication skills, with a customer-centric approach.
• Ability to analyze data and produce insightful reports on performance and service quality.