Service Engineer

Daikin Saudi ? - ?; Saudi Arabia; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Mechanical Engineer with extensive experience in troubleshooting and installing Air Handling Units (AHUs). This role involves resolving complex service-related issues, preparing technical reports, and providing training to engineers and technicians. The ideal candidate will have a strong understanding of psychometrics, excellent communication skills, and a passion for delivering high-quality service. Join a forward-thinking company committed to sustainable solutions and continuous improvement, where your expertise will make a significant impact in the heating and cooling sector.

Benefits

Training Opportunities

Flexible Working Hours

Inclusive Workplace

Growth Opportunities

Qualifications

• 10+ years of experience in troubleshooting and installing AHUs.
• Strong knowledge of psychometrics and refrigerant thermodynamics.
• Ability to write technical reports with field data.

Responsibilities

• Troubleshoot and resolve issues with AHUs and duct systems.
• Prepare detailed technical reports on site issues.
• Provide technical support and training across KSA.

Skills

AHU Troubleshooting

Installation of Air Handling Units

Chiller Plant Manager Knowledge

Analytical Skills

Customer Communication

Decision Making

Technical Problem Solving

Microsoft Office Proficiency

English Communication Skills

Interpersonal Skills

Education

Degree in Mechanical Engineering

Tools

Noise Meters

Airflow/Balancing Tools

Factory-Specific Selection Software

Job description

Job Description

Job Responsibilities:

1. Attend to service-related issues concerning Air Handling Units (AHUs), troubleshoot, and analyze design issues that lead to failure or poor performance. Requires 7-10 years of experience in AHU service, troubleshooting, and design.
2. Resolve fan-related problems with thorough knowledge of fan systems.
3. Troubleshoot and resolve service issues on both Chilled Water AHU and DX AHU systems, applicable for heating and cooling applications.
4. Understand, resolve, and identify duct design problems affecting performance; report and defend technical findings related to noise, airflow, and duct issues stemming from poor design.
5. Troubleshoot AHU and duct-related issues.
6. Prepare detailed technical reports with in-depth analysis of site issues or complaints.
7. Investigate root causes of failures, especially quality-related, and communicate with factories on technical aspects of AHU design.
8. Troubleshoot, configure, program, and reprogram AHU controls; practical hands-on experience required.
9. Be familiar with local codes and regulations regarding installation and commissioning.
10. Advise on air balancing of ventilation systems.
11. Possess a strong understanding of chilled water piping; knowledge of chillers is an advantage.
12. Provide remote and on-site support, including travel within KSA.
13. Develop and deliver technical service training on AHU service and design.
14. Offer technical support via email, phone, and site visits across the KSA region.
15. Collaborate with the factory on service issues and quality investigations to improve design and quality.

Job Requirements:

1. Minimum 10 years of hands-on experience in troubleshooting, commissioning, and installing AHUs and ventilation systems.
2. Qualified Mechanical Engineer or equivalent with ability to resolve problems independently.
3. Experience with factory-specific selection software or similar systems.
4. Strong knowledge of psychometrics and refrigerant thermodynamics.
5. Practical experience with motors, fans, noise meters, and airflow/balancing tools.
6. Ability to write technical reports backed by field data.
7. Excellent presentation skills and flexibility to travel within KSA.

Education:

• Degree in Mechanical Engineering or equivalent.

Skills:

• Exceptional AHU troubleshooting skills.
• Experience in installing large air handling units.
• Knowledge of Chiller Plant Manager and controls.
• Strong analytical skills related to fan systems and duct design.
• Good customer communication skills.
• Sound decision-making abilities.
• Positive attitude towards technical problem-solving.
• Proficiency in Microsoft Office.
• Excellent spoken and written English skills.
• Strong interpersonal and presentation skills are a plus.

Personality Attributes:

• Ability to manage pressure and deadlines.
• Results and quality-oriented.
• Reliable in providing correct solutions and technical advice.
• Customer service orientation.
• Flexible regarding travel and working hours.
• Highly analytical and time-conscious in resolving issues and preparing reports.

Preferred:

• KSA driving license.

KPIs:

• Attend and resolve field interventions with comprehensive solutions and clear analysis.
• Provide technical support to the region, including training engineers and technicians.
• Consistently deliver high levels of service and customer satisfaction.

Daikin Middle East & Africa FZE is a subsidiary of Daikin Industries Ltd., leading in heating, cooling, ventilation, air purification, and refrigeration technology, serving Europe, Middle East, and Africa (EMEA). Our goal is to drive sustainable solutions, supported by our dedicated team.

Our Commitment: We foster a positive, inclusive workplace that values trust, creativity, and continuous improvement. We offer opportunities for growth and learning, reflecting our commitment to diversity and community.