Senior Engagement Manager, Professional Services

AWS EMEA SARL (Saudi Arabia Branch) (Amazon); Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

Join a leading cloud computing company as a Technical Engagement Manager, where you'll manage high-impact projects and lead teams to deliver AWS cloud solutions. This role emphasizes customer satisfaction and requires extensive experience in IT project delivery and Agile methodologies.

Benefits

Flexible work-life balance

Ongoing professional development

Inclusive team culture

Qualifications

• 10+ years of leading IT project delivery in a global enterprise environment.
• Experience with Agile methodologies and understanding of public cloud value propositions.

Responsibilities

• Manage projects independently and as part of larger teams.
• Lead teams, manage customer expectations, and ensure effective governance.

Skills

Agile methodologies

Project management

Cloud principles

Communication

Education

Bachelor’s degree in Computer Science

Master’s or PhD in relevant fields

Tools

Jira

Confluence

Job description

DESCRIPTION

Would you like a career that offers opportunities to help customers and partners utilize cloud computing web services to innovate faster and at lower costs? Do you want to be part of a transformative journey in cloud adoption? Are you interested in working on-site across various business environments, leading high-impact projects with the latest cloud infrastructure and platform technologies? If so, a career path supporting the rapid growth of cloud computing might be for you.

At Amazon Web Services (AWS), we are hiring a Technical Engagement Manager to lead AWS consultants, partners, and client teams. Engagement Managers oversee and deliver AWS cloud products and services that help our customers achieve their business goals. These engagements focus on the full spectrum of AWS solutions to remove constraints and accelerate customer journeys to AWS.

Key job responsibilities

• Manage projects independently and as part of larger teams, owning work streams from understanding customer outcomes to delivery.
• Lead teams, manage customer expectations, handle risks proactively, and ensure effective governance to deliver solutions aligned with business objectives.
• Communicate effectively with AWS teams and customer stakeholders, with customer satisfaction as a key driver.
• Embrace and apply Amazon Leadership Principles, engage with other teams, participate in recruitment and onboarding of new team members.
• This role is customer-facing and may require travel to client locations.

A day in the life

AWS Professional Services work on diverse projects, sharing best practices and ensuring customer success. Our team collaborates across AWS to deliver tailored solutions and drive innovation, helping customers meet their technical and business goals through proactive decision-making and gap closure.

About the team

Diverse Experiences: AWS values diverse backgrounds. Even if you do not meet all listed qualifications, we encourage you to apply, especially if your career path has been non-traditional or includes alternative experiences.

Why AWS?

As the most comprehensive cloud platform, AWS pioneered cloud computing and continues to innovate. Our robust suite of products powers businesses worldwide, from startups to Fortune 500 companies.

Inclusive Team Culture

We foster a culture of curiosity and inclusion through employee-led affinity groups, events, and learning experiences that celebrate diversity.

Mentorship & Career Growth

We support ongoing professional development with mentorship and resources to help you grow into a well-rounded professional.

Work/Life Balance

We promote flexibility and work-life harmony, believing that supported employees can achieve great things in the cloud.

BASIC QUALIFICATIONS

• Bachelor’s degree or equivalent in Computer Science, Engineering, Mathematics, or related field.
• 10+ years of leading IT project delivery in a global enterprise environment.
• Experience with Agile methodologies and understanding of public cloud value propositions.
• Knowledge of cloud principles and services, including infrastructure, applications, data management, security, and platforms.
• Experience applying formal project management methodologies and SDLC.

PREFERRED QUALIFICATIONS

• Experience as a project manager, engagement manager, or similar role.
• Master’s or PhD in relevant fields.
• Familiarity with AWS services like EC2, ELB, RDS, Route53, S3.
• Experience presenting to diverse audiences, including technical and business stakeholders.
• Proficiency with Agile project management tools (Jira, Rally, VersionOne, etc.) and collaboration tools (Confluence, etc.).

We are committed to an inclusive culture. If you require accommodations during the application process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations.