Learning & Development Officer

Job Title: Learning & Development Officer

Job Description: We are currently seeking passionate and dynamic guest-focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees. As a Learning & Development Officer, you are responsible for assisting the Learning & Development Leader in managing the hotel’s training function to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:

1. Analyse colleague development needs in the hotel.
2. Develop annual hotel colleague development plans and prepare monthly reports.
3. Develop and maintain the hotel’s colleague development library and coordinate acquisitions.
4. Consult with the Learning & Development Leader for the coordination of colleague development courses.
5. Conduct colleague orientation to the company and hotel, ensuring that all colleagues receive appropriate orientation, a copy of their job description, a handbook, and local guide and information on Human Resources services.
6. Coordinate with the Human Resources Department and Housing Supervisor to ensure all new colleagues are shown around the housing complex for orientation and receive the information needed.
7. Oversee on-the-job training of new and existing colleagues.
8. Oversee the re-development of colleagues.

Desired Candidate Profile: You should ideally have a degree in the hospitality field with preferable minor experiences in a professional training environment and some knowledge in instructional methods and training techniques. You must have a good working knowledge of computers and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint along with excellent communication and presentation skills.

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• HR
• Human Relations
• Industrial Relations

Keywords:

• Learning & Development Officer