Receptionist - Saudi Nationality Only

Hilton Worldwide, Inc.; Al Khobar; On-site; SAR 48,000 - 120,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Receptionist to enhance guest experiences at their Al Khobar location. This role is vital in creating first impressions and ensuring smooth check-in and check-out processes. The ideal candidate will possess excellent customer service skills, a positive attitude, and the ability to work both independently and as part of a team. Join a global leader in hospitality where your contributions will be valued and rewarded, and where you can grow your career in a vibrant and supportive environment.

Qualifications

• Previous experience in a customer-focused industry is essential.
• Must have a completed high school certificate or equivalent.

Responsibilities

• Provide exceptional reception services from check-in to check-out.
• Ensure efficient guest experiences and complete necessary audits.

Skills

Customer Service

Communication Skills

IT Proficiency

Cash Handling

Education

High School Certificate

Job description

Job Description - Receptionist - Saudi Nationality Only (HOT0BB6W)

Job Number:

HOT0BB6W

Work Locations:

DoubleTree by Hilton Dhahran P.O.Box 4933 Al Khobar AlQashlah St Dhahran 39152

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and