Emergency Dispatcher

Info Resume Edge; Jeddah; On-site; SAR 30,000 - 45,000; Full time

Job summary

A leading company is seeking a highly responsible and organized Emergency Dispatcher to manage emergency and non-emergency calls. The role involves coordinating resources, providing critical information, and ensuring timely assistance. Ideal candidates will have strong communication skills, the ability to multitask, and knowledge of local geography and emergency procedures.

Qualifications

• High school diploma or equivalent; Associates degree preferred.
• Experience as an emergency dispatcher is an advantage.
• Excellent communication and interpersonal skills.

Responsibilities

• Receive and prioritize emergency and non-emergency calls.
• Dispatch emergency services based on incident severity.
• Maintain communication with field units for updates.

Skills

Attention to detail

Organizational skills

Decision making

Verbal communication

Empathy

Adaptability

Education

High school diploma

Associates degree in Criminal Justice

Tools

Emergency dispatch software

Job description

We are seeking a highly responsible and organized Emergency Dispatcher to act as the first point of contact for emergency and non-emergency calls. The ideal candidate will efficiently manage communication with emergency response units, coordinate resources, and provide critical information to ensure timely assistance.

Key Responsibilities:

• Receive and prioritize emergency and non-emergency calls in a calm and professional manner.
• Collect and document critical information accurately, including the nature of the emergency, location, and contact details.
• Dispatch appropriate emergency services (police, fire, medical) based on the severity and type of incident.
• Monitor and track the status of dispatched units and provide updates as needed.
• Operate radio, telephone, or computer equipment to coordinate emergency responses.
• Maintain clear and effective communication with field units to ensure safety and situational awareness.
• Follow established protocols and procedures to handle various emergency situations effectively.
• Perform data entry and maintain records of all communications and incidents.

Qualifications:

• High school diploma or equivalent (Associates degree in Criminal Justice or related field preferred).
• Proven experience as an emergency dispatcher or similar role is an advantage.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under high-pressure situations.
• Proficient with computer systems and emergency dispatch software.
• Knowledge of local geography and emergency procedures.
• Must pass a background check and any required certifications.

Skills:

• Strong attention to detail and organizational skills.
• Ability to make quick and effective decisions.
• Clear and articulate verbal communication.
• Empathy and patience when dealing with distressed callers.
• Adaptability to rapidly changing situations.