Ecommerce Manager

Bikerz company; Jeddah, Makkah Al Mukarramah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company is seeking an E-commerce Manager to enhance its online booking platforms and drive digital marketing strategies. This role involves overseeing operations, optimizing the customer experience, and collaborating across departments to boost revenue. Ideal candidates will have 3+ years of experience and a relevant Bachelor's degree, with strong skills in digital marketing and analytics.

Qualifications

• 3+ years of experience in e-commerce, digital marketing, or online booking management.
• Strong understanding of digital booking platforms and e-commerce technologies.
• Experience with customer journey optimization.

Responsibilities

• Oversee daily operations of the digital booking platform.
• Develop and execute digital marketing strategies to drive online bookings.
• Continuously improve the online customer journey and analyze customer feedback.

Skills

Digital booking platforms knowledge

Digital marketing tools proficiency

Analytical skills

Organizational skills

Communication skills

Project management

UX/UI principles

Education

Bachelor’s degree in Marketing, Business, or related field

Tools

Google Analytics

SEO

PPC

CRM - Hubspot

Job description

Job Summary

The E-commerce Manager oversees the company’s online presence and digital booking platforms, ensuring a seamless, user-friendly experience that maximizes online bookings and customer satisfaction. This role is responsible for developing and executing e-commerce strategies, managing digital marketing campaigns, and collaborating with operations, customer service, and IT teams to drive revenue and enhance the customer journey.

Key Responsibilities

• Online Booking Platform Management:
• Oversee the day-to-day operation of the company’s digital booking and reservation systems.
• Ensure accurate and up-to-date service listings, pricing, availability, and promotional offers.
• Monitor platform performance, troubleshoot issues, and implement improvements for optimal user experience.
• Digital Marketing & Customer Acquisition:
• Develop and execute digital marketing strategies to drive traffic and online bookings (SEO, PPC, email marketing, social media).
• Manage online advertising campaigns and partnerships to attract new customers and retain existing ones.
• Customer Experience Optimization:
• Continuously improve the online customer journey, from booking to post-service follow-up.
• Analyze customer feedback and behavior to identify opportunities for enhancing satisfaction and loyalty.
• Data Analytics & Reporting:
• Track key performance indicators (KPIs) such as booking conversion rates, bounce rates, revenue, and customer satisfaction.
• Generate regular reports and actionable insights to guide strategic decisions.
• Content & Brand Management:
• Oversee the creation and management of online content, ensuring it aligns with brand values and service offerings.
• Manage social media presence and engage with customers to build brand awareness and loyalty.
• Innovation & Trend Awareness:
• Stay updated on industry trends, digital innovations, and competitor strategies to keep the company competitive.

Qualifications & Skills

• Education:
• Bachelor’s degree in Marketing, Business, or a related field.
• Experience:
• 3+ years of experience in e-commerce, digital marketing, or online booking management, preferably in the service industry.
• Skills:
• Strong understanding of digital booking platforms and e-commerce technologies.
• Proficiency in digital marketing tools (Google Analytics, SEO, PPC, CRM - Hubspot).
• Excellent analytical, organizational, and communication skills.
• Ability to manage multiple projects and collaborate with diverse teams.
• Experience with UX/UI principles and customer journey optimization.