Ecommerce Manager

Rihal Souvenirs; Jeddah; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic E-commerce Manager to lead their online store operations. This role involves optimizing the user experience and interface to enhance conversion rates, collaborating with various teams on digital marketing strategies, and ensuring efficient order fulfillment and customer satisfaction. The ideal candidate will have a passion for e-commerce, strong communication skills, and a knack for data-driven decision-making. Join this innovative firm and play a key role in shaping an exceptional online shopping experience for customers.

Qualifications

• Experience in optimizing UX/UI for e-commerce websites.
• Proficiency in e-commerce platforms like Shopify and WooCommerce.

Responsibilities

• Oversee day-to-day operations of the e-commerce website.
• Collaborate on digital marketing efforts for customer acquisition.
• Manage order fulfillment and customer service.

Skills

User Experience Optimization

User Interface Design

E-commerce Platforms (Shopify, WooCommerce, Magento)

Digital Marketing (SEO, SEM, Email Marketing, Social Media)

Communication Skills

Job description

Job Responsibilities

1. You will oversee the day-to-day operations of the e-commerce website, ensuring that product listings, pricing, and promotions are up-to-date and effectively presented to enhance the user experience and maximize conversion rates.
2. You will collaborate closely with cross-functional teams to orchestrate digital marketing efforts, encompassing SEO, SEM, email marketing, and social media campaigns, aimed at attracting and retaining customers, while also evaluating the performance of these channels and making data-driven adjustments.
3. Leading digital marketing initiatives, including SEO, SEM, email marketing, and social media campaigns, with the goal of customer acquisition and retention, along with constant performance analysis and data-driven refinements.
4. Steering the e-commerce team towards efficient order fulfillment, meticulous inventory management, and outstanding customer service, with an unwavering commitment to operational excellence and customer satisfaction.
5. Assessing key performance indicators (KPIs) regularly and developing comprehensive reports to offer insights into sales trends, customer behavior, and website performance, contributing to data-informed recommendations for improvements and growth initiatives.

Additional Responsibilities (in Arabic)

• ادارة المتجر الالكتروني للشركة وتطويره ومتابعة مبيعاته
• الربط والتكامل مع المنصات الالكترونية الأخرى
• أخرى بما يتكامل لتحسين تجربة التسوق من المتجر

Skills

• Experience in optimizing the user experience (UX) and user interface (UI) of e-commerce websites, with a focus on conversion rate optimization (CRO), to ensure a seamless and profitable online shopping journey for customers.
• Excellent communication skills, both written and verbal, vital for collaborating with cross-functional teams, vendors, and customers to address inquiries and concerns.
• Proficiency in navigating e-commerce platforms like Shopify, WooCommerce, or Magento is essential for successful online store management.
• Knowledge of the زد platform and its services, as the current platform of the store.
• While high-level experience is not required, passion, curiosity, continuous learning, and improvement are preferred qualities.