Head of Solutioning Riyadh,Riyadh,Saudi Arabia Service Delivery

Ericsson; Riyadh; On-site; USD 120,000 - 180,000; Full time

Job summary

Ericsson is seeking a Head of Solutioning to lead the Solution Architecture team in Riyadh. This role involves managing a team of Solution Architects, ensuring delivery excellence for complex customer challenges, and aligning solutions with business objectives in the BSS domain.

Qualifications

• Leadership experience managing technical teams.
• Deep knowledge of BSS ecosystems, especially charging and billing systems.
• Proven success in shaping complex deals and supporting strategic sales.

Responsibilities

• Lead and manage a high-performing Solutioning team.
• Own the solution strategy and translate customer needs into scalable solutions.
• Ensure architectural governance and quality assurance during solution design.

Skills

Leadership experience

Knowledge of BSS ecosystems

Strong business acumen

Excellent communication

Stakeholder management skills

Education

Degree in Engineering

Degree in Computer Science

Degree in Telecommunications

Job description

Head of Solutioning

Riyadh, Saudi Arabia

Join our Team

At Ericsson, you'll have an outstanding opportunity to use your skills and imagination to push the boundaries of what's possible. Build solutions for some of the world's toughest problems. Be challenged, but not alone. Join a diverse team of innovators committed to crafting the future.

We value diversity and inclusion, believing that varied experiences drive innovation and growth. We encourage applicants from all backgrounds. Ericsson is an Equal Opportunity Employer.

Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 765809

About the Role

We seek a dynamic Head of Solutioning to lead our Solution Architecture team within the Business Support Systems (BSS) domain. This leadership role manages Solution Architects across experience levels, ensuring the design and delivery of top-tier solutions for complex customer challenges. Your expertise in business operation systems, especially charging, billing, and core commerce platforms, will guide your team and influence customer engagements, shaping Ericsson’s position in the digital BSS space.

You will serve as a key contact for internal stakeholders and customer-facing teams across multiple Market and Business Areas, reporting insights to Customer Unit CTOs and R&D teams.

Key Responsibilities

1. Lead and Manage a High-Performing Solutioning Team: Coach and develop Solution Architects to ensure delivery excellence and professional growth.
2. Own the Solution Strategy: Translate customer needs into scalable solutions within Ericsson’s BSS portfolio, focusing on monetization, charging, billing, and commerce platforms.
3. Technical Leadership in Customer Engagements: Lead in strategic pre-sales activities, shaping proposals and solution roadmaps.
4. Governance & Delivery Oversight: Ensure architectural governance and quality assurance during solution design and delivery.
5. Stakeholder Alignment: Collaborate with Key Account Managers, Customer CTOs, and R&D to align solutions with business objectives.
6. Market & Portfolio Intelligence: Stay updated on industry trends, integrating insights into solution design and product development.

Required Skills & Experience

• Leadership experience managing technical teams, preferably in solutioning or pre-sales.
• Deep knowledge of BSS ecosystems, especially charging and billing systems.
• Strong business acumen to align technical solutions with customer ROI.
• Proven success in shaping complex deals and supporting strategic sales.
• Excellent communication and stakeholder management skills.
• Experience working in global, matrixed organizations.

Preferred Qualifications

• Experience with Ericsson BSS solutions.
• Knowledge of 5G monetization, cloud-native transformations, or real-time charging systems.
• Degree in Engineering, Computer Science, Telecommunications, or related field.