Director of Information Technology

Rotana Hotel Management Corporation PJSC; Makkah Al Mukarramah; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading hotel management corporation is seeking a dynamic Director of Information Technology. In this role, you will oversee all computer hardware operations, ensuring optimal performance and maintenance. You will be responsible for managing software licenses, training staff, and maintaining logs and documentation. The ideal candidate will possess a degree in IT, excellent leadership skills, and a strong customer focus to enhance the guest experience.

Qualifications

• Proven knowledge across all IT sectors.
• Previous experience in a similar role.

Responsibilities

• Monitor operation of all computer hardware installation and maintenance.
• Serve as primary contact for servicing computer PC hardware.
• Train hotel employees to handle system management responsibilities.

Skills

Leadership

Customer Focus

Adaptability

Education

Degree in Information Technology

Job description

Job Description

We are currently seeking passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary customer service and provide creative solutions to our guests.

As a Director of Information Technology, you will be responsible for monitoring the operation of all computer hardware installation and maintenance. Your key responsibilities will include:

1. Serving as the primary contact for all servicing of computer PC hardware
2. Maintaining licenses for all software and ensuring all systems are covered by proper maintenance contracts
3. Maintaining a sufficient inventory of computer-related supplies
4. Keeping logs of all computer hardware and service calls
5. Managing configuration records, program files, and data files on the computer system
6. Monitoring software performance and maintaining logs of performance reports, errors, and system malfunctions
7. Installing and testing corporate-approved program changes to hotel computer systems
8. Investigating and reporting software problems to vendors or regional/corporate MIS offices
9. Training selected hotel employees to handle system management responsibilities in your absence
10. Maintaining technical and user documentation, system reports, and newsletters
11. Completing and distributing a monthly activities report to the Corporate Vice President - Information Technology

Skills, Education, Qualifications & Experiences

You should hold a degree in the information technology field, with previous experience in a similar role and proven knowledge across all IT sectors. An excellent command of English and the ability to design networks and provide technical leadership are essential.

Knowledge & Competencies

The ideal candidate will be dynamic, well-qualified, highly motivated, enthusiastic, and adaptable to unpredictable events. You should be proactive, reliable, and committed to delivering accurate and timely performance. Essential competencies include:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations