KYC and Due Diligence - Investigations Manager

Corporate Research and Investigations; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading provider of investigative services is seeking a Manager of Investigations to oversee operations, manage teams, and ensure compliance with quality standards. The role involves client communication, case management, and performance tracking. Ideal candidates will possess a relevant degree and extensive experience in investigations. Strong analytical, organizational, and communication skills are essential.

Qualifications

• 5+ years of experience in investigations or a similar role.
• Experience managing investigative teams or projects.

Responsibilities

• Supervise daily investigative operations and ensure timely completion of cases.
• Lead a team of investigators, providing guidance and mentorship.
• Conduct routine quality checks on investigative reports.

Skills

Analytical Thinking

Problem Solving

Communication

Organisational Skills

Interpersonal Abilities

Education

Bachelor's degree in Criminal Justice

Bachelor's degree in Law

Bachelor's degree in Business

Tools

Investigative Software

Reporting Tools

Job description

Corporate Research and Investigations Limited, CRI Group since 1990, a global provider of Investigative Research, Forensic Accounting, Counter Fraud and Counter Corruption, Integrity Due Diligence Investigations, Background Investigations and specialising in Third-Party Risk Management and Screening, providing additional support to Corporate Governance and Compliance Solutions. CRI Group is incorporated, Licensed and insured with the largest operational capabilities in the world's respected financial regulatory authorities, specifically Dubai International Financial Centre-DIFC, Licensed as Regional Headquarters KSA with Ministry of Investment Saudi Arabia and Qatar Financial Centre-QFC; CRI Group safeguards businesses by establishing legal compliance, economic viability, and integrity levels of outside partners, suppliers and customers seeking to affiliate with your business. CRI Group maintains strategically located regional offices in the UAE, Pakistan, Qatar, Turkey, Saudi Arabia, Singapore, Malaysia, the USA and the United Kingdom, with another well-established and well-connected network of operatives, local agents and researchers to undertake clients investigative research, public record research and human resources inquiries across the regions.

Job Summary:

The Manager of Investigations manages day-to-day investigative operations within the region. This position involves overseeing investigative teams, managing case workloads, ensuring compliance with quality standards, and maintaining client satisfaction.

Key Responsibilities:

1. Operational Management:

Supervise daily investigative operations and ensure the timely completion of cases.

Monitor case allocation, workload distribution, and adherence to SLAs.

Ensure investigative reports meet quality and compliance standards before submission.

Implement productivity tracking and performance measurement techniques.

2. Team Supervision:

Lead a team of investigators, assigning tasks based on skills and case requirements.

Provide guidance, training, and mentorship to team members.

Facilitate collaboration among team members to maximise efficiency.

Monitor individual and team performance, offering constructive feedback.

3. Case Management:

Oversee complex and sensitive investigations from initiation to completion.

Address escalated issues promptly and effectively.

Maintain accurate and comprehensive documentation of investigations.

Develop case strategies to address unique investigative challenges.

4. Quality Assurance:

Conduct routine quality checks on investigative reports to ensure accuracy and completeness.

Collaborate with quality assurance analysts to implement improvements based on client feedback.

Uphold compliance with regional regulations and internal guidelines.

5. Client & Stakeholder Communication:

Maintain proactive communication with clients regarding case progress.

Respond to client queries and ensure their requirements are met.

Assist the director in preparing client-facing presentations and reports.

6. Reporting & Documentation:

Compile weekly and monthly reports on team performance, case statistics, and key metrics.

Identify areas for improvement and recommend strategic changes.

Maintain updated records of investigative procedures and policies.

Skills & Qualifications:

Bachelor's degree in Criminal Justice, Law, Business, or related field.

5+ years of experience in investigations or a similar role.

Experience managing investigative teams or projects.

Strong analytical and problem-solving capabilities.

Excellent organisational and time management skills.

Proficient in investigative software and reporting tools.

Effective communication and interpersonal abilities.

Fluency in English (Arabic is an advantage).

Key Competencies:

Team Leadership

Client Relationship Management

Process Optimisation

Analytical Thinking

Quality Control

Communication and Reporting