Technical Supervisor

Advanced Metals Company (AMCO); Dammam; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading company in the field of advanced metals is seeking a Field Service Manager to oversee operations in their Field Service Department. The role involves managing personnel, ensuring compliance with safety standards, and driving operational excellence. Candidates must have a technical diploma and extensive experience in field service activities, with a focus on quality and customer satisfaction.

Qualifications

• Minimum 8 years of experience in Field Service activities.
• Technical diploma required.

Responsibilities

• Manage all functions and personnel in the Field Service department.
• Oversee inspection, assembly, troubleshooting, and testing of equipment.
• Ensure compliance with safety protocols and company policies.

Skills

Leadership

Operational Excellence

Technical Execution

Budget Management

Safety Compliance

Continuous Improvement

Education

Technical diploma

Job description

Role Purpose

Responsible for managing all activities and personnel in the Field Service Department. Ensures quality and delivery requirements are met. Ensures compliance of safety rules as well as company policies and practices.

Job Accountabilities & Activities

• Lead and manage all functions, activities, and personnel within the Field Service department, ensuring operational excellence across all service areas.
• Oversee the disassembly, inspection, assembly, troubleshooting, and testing of rotating equipment, maintaining high standards of technical execution.
• Provide accurate estimates for field service requirements to support quotation and proposal development.
• Evaluate component conditions to determine suitability for reuse or repair in field operations.
• Plan and schedule workflow to meet committed deadlines, ensuring optimal utilization of resources.
• Manage and authorize overtime as necessary to ensure timely project completion.
• Maintain responsibility for departmental budgets, cost control, and financial performance.
• Monitor and drive improvements in quality metrics, including reduction of scrap, rework, and returns.
• Approve material purchases aligned with project and operational needs.
• Select, train, and motivate department staff, addressing performance management and development requirements.
• Enforce compliance with safety protocols and ensure all employees receive appropriate training on equipment use and procedures.
• Oversee the functionality and safety of shop equipment, ensuring necessary safety guards are in place.
• Ensure adherence to company policies and procedures within the pump shop environment.
• Facilitate technical training and skill development for department personnel.
• Drive continuous improvement in on-site customer service delivery and satisfaction.
• Design and develop specialized tools and product/tooling sketches as required to support service activities.
• Ensure timely attendance and reliability of team members.
• Achieve and maintain a record of zero lost-time accidents.
• Identify and implement initiatives to reduce operational costs, waste, and scrap.
  
  

Education & Certifications

Technical diploma.

Required Years Of Experience

Extensive experience in Field Service activities is essential, minimum 8 years of experience.