Technical Salesforce CRM Manager

Foodics; Riyad Al Khabra; Hybrid; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is searching for a Salesforce CRM Manager to lead innovative projects that enhance business operations and customer experiences. With a focus on strategic leadership and project management, this role requires expertise in Salesforce modules and a proven track record of successful integrations. The company fosters a diverse culture, offering competitive compensation, personal growth opportunities, and the chance to work with a talented team across multiple countries. Join this dynamic environment where your contributions will directly impact the company's growth and success.

Benefits

Competitive compensation

Bonuses

Annual learning stipend

Remote work options

Diverse culture

Mentoring opportunities

Qualifications

• 8-10 years in Software & SaaS with Salesforce CRM focus.
• Experience managing development and QA teams.

Responsibilities

• Lead Salesforce projects from inception to go-live.
• Manage project lifecycle ensuring timelines and quality.

Skills

Salesforce CRM Management

Project Management

Sales Cloud

Service Cloud

Marketing Cloud

Field Service

Analytical Skills

Problem-Solving

Education

Bachelor's degree in Computer Science

Bachelor's degree in Business Administration

Tools

Salesforce

Project Management Tools

Job description

Who Are We

We are Foodics, a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait. We serve customers and partners in over 35 countries worldwide. Our innovative products have processed over 6 billion orders, making Foodics one of the fastest-growing SaaS companies from the MENA region. We have achieved three funding rounds, with the latest raising $170 million in the largest SaaS funding round in MENA, enhancing our capabilities to better serve business owners.

The Job in a Nutshell

We are seeking an experienced Salesforce CRM Manager with over 8-10 years of experience in the Software & SaaS industry. This individual will oversee end-to-end Salesforce projects, utilizing expertise across all Salesforce modules, technologies, and tools. The candidate should have a proven track record managing projects from inception to go-live, covering areas like pre-sales, sales, after-sales, Quote-to-Cash, self-service, field service, e-commerce, and complex integrations.

What You Will Do

1. Strategic Leadership:
2. Develop and implement a strategic Salesforce CRM roadmap aligned with business objectives.
3. Lead cross-functional teams to deploy Salesforce solutions that improve operational efficiency and customer experience.

1. Project Management:
2. Manage the full project lifecycle from planning to deployment and support.
3. Ensure multiple projects meet timelines, budgets, and quality standards.

1. Salesforce Expertise:
2. Drive adoption and optimize Salesforce modules including Sales Cloud, Service Cloud, Marketing Cloud, CPQ, Field Service, Experience Cloud, Digital Cloud, and others.
3. Architect and execute integrations with third-party systems to extend system capabilities.

1. Team Leadership:
2. Manage and mentor CRM developers, business analysts, and QA professionals.
3. Improve testing and QA processes to ensure high-quality solutions.
4. Foster a collaborative, innovative team environment.

1. Business Acumen:
2. Act as a bridge between technical teams and business stakeholders to ensure CRM solutions meet needs.
3. Analyze performance metrics and provide insights for continuous improvement.

What Are We Looking For

• Bachelor's degree in Computer Science, Business Administration, or related field.
• 8-10 years of experience in Software & SaaS, focusing on Salesforce CRM management.
• Experience managing and mentoring development and QA teams.
• Hands-on Salesforce development and customization experience across modules.
• Proven success with Quote-to-Cash, self-service, and field service processes.
• Expertise in Salesforce integrations and multi-stakeholder project management.
• Salesforce certifications (Administrator, Developer, Architect) or equivalent.
• Project Management Professional (PMP) or similar certification.
• Strong communication, analytical, problem-solving, and organizational skills.

What We Offer You

We believe you will love working at Foodics!

• An inclusive, diverse culture supporting remote, in-office, and hybrid work models.
• Competitive compensation, bonuses, and potential shares.
• Focus on personal growth with training and an annual learning stipend.
• Opportunity to work with a talented, multicultural team across 14 countries.
• Autonomy, mentoring, and challenging goals fostering growth for you and the company.

Benefits