Call Centr Representative

alfanar; Riyadh; On-site; SAR 30,000 - 40,000; Full time

Job summary

A leading company in Riyadh is seeking a Customer Service and Sales Support representative to assist with inquiries, book appointments, and maintain records. This role is ideal for fresh graduates looking to start their career in a dynamic environment focused on quality and customer satisfaction.

Qualifications

• Freshers with 0-2 years of experience are eligible.

Responsibilities

• Handle incoming and outgoing calls and assist customers.
• Support sales team by booking appointments and following up with leads.
• Maintain accurate records of calls and interactions.

Skills

Customer Service

Problem-Solving

Communication

Education

Diploma or Degree in Administration

Job description

Job description:

Job Purpose

Handle incoming and outgoing calls, assist customers with inquiries, provide information about real estate projects, and support the sales team by booking appointments and following up with potential clients.

Key Accountability Areas

1. Customer Service:
   • Answer calls and respond professionally to customer questions.
   • Provide details about properties, prices, and locations.
   • Handle complaints or direct customers to appropriate personnel.
2. Sales Support:
   • Book appointments for the sales team.
   • Follow up with leads and update records.
3. Records & Reporting:
   • Maintain accurate records of calls, leads, and interactions.
4. Marketing Support:
   • Assist marketing campaigns through promotional calls as needed.

Role Accountability

• HR Proficiency: Develop relevant skills and plan career growth.
• Delivery: Execute activities to meet operational targets efficiently.
• Problem-Solving: Address issues and escalate complex problems.
• Quality: Ensure quality standards and develop control processes.
• Business Process Improvements: Follow policies and seek automation opportunities.
• Compliance: Adhere to policies and work instructions.
• Health, Safety, and Environment: Ensure safety and environmental compliance within work activities.

Qualifications and Experience

Diploma or Degree in Administration or related field. Freshers with 0-2 years of experience are eligible.

Technical/Functional Competencies

Knowledge of QA, sales techniques, planning, presentations, research, and tools related to sales performance and analysis.

Profile Description

Alfanar is a Saudi company engaged in manufacturing and trading electrical and energy solutions, with a modern complex in Riyadh. Committed to quality and human capital development, alfanar fosters a proactive, valued, and empowered work environment. For more information, visit alfanar.com.