COSMO Manager

Dr. Sulaiman Al Habib Medical Group; Saudi Arabia; On-site; SAR 100,000 - 130,000; Full time

Job summary

A leading healthcare provider in Saudi Arabia is seeking a COSMO Manager to oversee day-to-day operations, ensuring high-quality patient care and satisfaction. The role involves managing staff, optimizing services, and maintaining compliance with health regulations. The ideal candidate will have extensive experience in healthcare management and a strong focus on patient-centered care.

Qualifications

• Minimum of 7 years in the field, with at least 2 years in a supervisory role.

Responsibilities

• Manage daily reception services and patient complaints.
• Oversee clinical appointment scheduling and staff rotas.
• Ensure compliance with health and safety laws.

Skills

Data gathering and assessment

Patient service management

Data management and record keeping

Process management

Education

Bachelor’s Degree in Health Administration

Job description

Job Purpose / Objective

Plan, organize, and manage the day-to-day delivery of COSMO services to HMG patients. Ensure person-centered care to support patient, family, and visitor satisfaction according to HMG policy.

Key Responsibilities / Accountabilities

• Management of COSMO
  
  
  
  • Serve as the senior representative of COSMO activities, taking responsibility for resolving patient complaints, billing, and cash collection.
  
  
  • Manage daily reception services.
  
  
  • Monitor systems and suggest improvements.
  
  
  • Oversee clinical appointment scheduling, ensuring availability and managing staff rotas.
  
  
  • Assess practice performance against patient access and demand targets.
  
  
  • Implement and assist with practice complaints procedures.
  
  
  • Maintain patient satisfaction and provide feedback to management.
  
  
  • Ensure confidentiality policies are followed and staff are trained accordingly.
  
  
  • Set departmental goals aligned with organizational expectations.
  
  
  • Manage resources efficiently, including cash collection and public relations.
  
  
  • Implement new policies and directives.
  
  
  • Respond to and investigate complaints from patients, visitors, and physicians.
  
  
  • Manage patient feedback systems and ensure timely follow-up.
  
  
  • Recommend improvements in space, equipment, and resources.
  
  
  • Review pending approval requests and ensure timely finalization.
  
  
  • Monitor patient complaint systems and ensure issues are resolved promptly.
  
  
  • Oversee clinical governance and audits.
  
  
  • Participate in committee meetings, representing the department.
  
  
  
  


• Staff Management
  
  
  
  • Manage clinical, professional, clerical, and administrative staff.
  
  
  • Oversee staff induction, training, and development.
  
  
  • Ensure staff practice sensitivity and caring attitudes.
  
  
  • Monitor staff motivation and implement strategies to maintain high morale.
  
  
  • Review staff skills and recommend relevant training.
  
  
  
  


• Planning
  
  
  
  • Supervise patient flow management, staff scheduling, and training.
  
  
  • Monitor and improve service delivery to ensure quality and value for patients.
  
  
  • Set and evaluate objectives for the team.
  
  
  • Analyze data for planning and quality assurance.
  
  
  • Implement strategic changes to enhance services.
  
  
  
  


• Health and Safety

• Ensure compliance with health and safety laws and maintain records of staff induction, fire drills, manual handling, and security.


• Maintain work areas in a safe, tidy, and hazard-free condition, following infection control procedures.

• Communications
  
  
  
  • Communicate effectively with patients, colleagues, and visitors.
  
  
  • Adapt communication methods to meet individual needs.
  
  
  • Maintain effective communication with clinical and non-clinical agencies.
  
  
  • Manage initiatives related to patient flow, relationships, finance, IT, and nursing.
  
  
  • Liaise and negotiate with internal and external stakeholders.
  
  
  • Handle communications and corporate affairs.
  
  
  
  


• Comply with HMG policies and participate in person-centered care initiatives.


• Enhance patient experience with compassion, respect, and dignity.


• Perform other relevant tasks as assigned.

Education/Professional Qualification

• Bachelor’s Degree in Health Administration or related discipline.

Experience

• Minimum of 7 years in the field, with at least 2 years in a supervisory role.

Professional Licensing / Certification / Training

• Relevant certificates.

Skills

• Data gathering and assessment


• Patient service management


• Data management and record keeping


• Process management