Director, Information Technology Services

المؤسسة العامة للمحافظة على الشعب المرجانية والسلاحف في البحر الأحمر- شمس; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

تبحث مؤسسة شمس، وهي هيئة حكومية رائدة، عن مدير خدمات تكنولوجيا المعلومات لتولي مسؤولية إنشاء وإدارة أنشطة خدمات تكنولوجيا المعلومات. يتطلب الدور خبرة قوية في التخطيط الاستراتيجي، وإدارة المشاريع، وفهم عميق للبنية التحتية لتكنولوجيا المعلومات. يتطلب المنصب أيضًا مهارات قيادية ممتازة وقدرة على التواصل الفعال مع أصحاب المصلحة.

Qualifications

• الجنسيّة السعودية مطلوبة.
• خبرة لا تقل عن 8 سنوات في تكنولوجيا المعلومات، بما في ذلك 3 سنوات في دور إشرافي.

Responsibilities

• تنفيذ استراتيجية خدمات تكنولوجيا المعلومات بما يتماشى مع أهداف المؤسسة.
• الإشراف على فرق الدعم الفني وضمان تقديم خدمات تقنية عالية الجودة.
• تطوير السياسات والإجراءات المتعلقة بتكنولوجيا المعلومات.

Skills

قيادة قوية

التخطيط الاستراتيجي

مهارات إدارة المشاريع

فهم عميق للبنية التحتية لتكنولوجيا المعلومات

التواصل الفعال

Education

بكالوريوس في تكنولوجيا المعلومات أو نظم المعلومات أو علوم الكمبيوتر

شهادة متقدمة في مجال التخصص

Job description

About Us:

SHAMS is a pioneering government entity dedicated to the protection and restoration of coral reefs and sea turtle habitats in the Red Sea. Our mandate is to establish a global benchmark for coral conservation and restoration, ensuring the longevity and health of these vital marine ecosystems. SHAMS collaborates with local and international experts to position Saudi Arabia as a global leader in coral reef and sea turtle conservation.

The Role Purpose:

The Director of Information Technology Services is responsible for creating and managing IT services activities to ensure the effective execution of management responsibilities, and for identifying improvement opportunities that support the achievement of short- and medium-term strategic objectives, in alignment with established KPIs, budgets, policies, and approved procedures.

Key Responsibilities:

1. Digital Strategy and Systems Development – Strategic Planning and Institutional Integration

• Execute the IT services strategy in alignment with the organization's goals and directions.
• Contribute to the development of operational plans and ensure their alignment with the institution’s strategic vision.
• Execute digital transformation initiatives and the modernization of infrastructure and enterprise systems.
• Plan and execute system migrations and technical integrations with Microsoft environments.
• Implement the strategic integration of Microsoft solutions to support operational and administrative functions.
• Develop scalable and secure technical solutions that meet both current and future business needs.
• Manage update cycles, system upgrades, and data migrations to ensure quality and operational integrity.
• Monitor emerging technological and regulatory developments and recommend updates to support digital excellence and sustainable innovation.

2. Enterprise Technical Infrastructure: Networks, Data, and Applications

• Configure and install various network devices and services (e.g., routers, switches, firewalls, Web application firewall, load balancers, VPN, QoS).
• Oversee data centers and cloud environments, ensuring their availability, reliability, and security.
• Execute infrastructure projects including fiber optic expansion, branch connectivity, and server room enhancements.
• Implement and integrate Microsoft technologies such as Windows Server, Active Directory, Microsoft Exchange, SCCM, and Microsoft 365.
• Oversee the design and management of enterprise databases, ensuring availability, scalability, and data integrity.
• Develop and support applications and systems that meet end-user needs and enhance operational efficiency.
• Monitor data confidentiality and ensure compliance with internal policies and regulatory standards.

3. Technical Services and IT Support

• Develop and enhance the service desk platform to ensure effective and timely responses to user issues and inquiries.
• Supervise IT support teams and helpdesk operations, ensuring the delivery of high-quality technical services.
• Troubleshoot and resolve complex technical issues related to networks, systems, and infrastructure.

4. Governance, Compliance, and Documentation

• Develop and update IT policies and procedures, ensuring alignment with applicable regulatory requirements.
• Monitor daily operations to ensure adherence to internal controls and industry standards.
• Prepare documentation and reports necessary for performance monitoring, audits, and internal/external reviews.

5. Stakeholders and Relationship Management

• Build and maintain strong relationships with internal and external stakeholders to understand and address technical needs.
• Serve as the primary escalation point for resolving critical issues and providing high-level support when needed.
• Represent the organization in technical meetings and vendor negotiations, ensuring that services align with business requirements.

6. Budget and Technical Project Management

• Participate in the budgeting cycle and provide necessary input for budgeting processes.
• Oversee the execution of technical projects within a defined scope, schedule, and budget.
• Ensure cost-effectiveness and the achievement of desired outcomes from technical projects.

Requirements:

Qualifications:

• Saudi nationality is required.
• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Computer Engineering, or a related field.
• Possesses an advanced certification in a relevant field of specialization.

Experience:

• A minimum of 8 years of experience in Information Technology, including at least 3 years in a supervisory or leadership role.

Skills:

• Strong leadership, strategic planning, and decision-making abilities.
• Excellent project and team management skills.
• In-depth understanding of IT infrastructure, systems, and cloud services.
• Effective communication and stakeholder engagement.
• A proactive approach to technology trends and business process improvement.