Sr. Sales Engineer | alfanar Electric

alfanar Group; Riyadh; On-site; SAR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic sales professional to drive service contract sales. In this role, you will leverage technical expertise to build strong client relationships and provide tailored solutions that meet customer needs. Your responsibilities will include promoting service contracts, conducting customer visits, and collaborating with technical teams to design effective service solutions. This position offers an exciting opportunity to ensure revenue growth and customer satisfaction while working within a supportive and innovative environment. If you have a passion for sales and a commitment to excellence, this role is perfect for you.

Qualifications

• 4 to 6 years of experience in sales with a focus on service contracts.
• Strong technical understanding of products and services.

Responsibilities

• Promote and sell service contracts to new and existing customers.
• Build and maintain strong relationships with customers for long-term partnerships.

Skills

Sales Forecasting

Sales Promotions

Sales Trend Analysis

Sales Presentations

Problem-Solving

Customer Relationship Management

Education

Bachelor Degree in Electrical Engineering

Tools

CRM System

Job description

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Job Purpose

To sell service contracts by leveraging technical expertise, building strong client relationships, and providing tailored solutions that meet customer needs. The role ensures revenue growth, customer satisfaction, and alignment with sales objectives.

Key Accountability Areas

Sales:

• Promote and sell service contracts to new and existing customers.


• Identify potential clients and develop strategies to generate leads and close sales.


• Conduct customer visits and presentations to explain the value of service contracts.

Technical Support:

• Understand and articulate the technical aspects of products and services to address client needs.


• Collaborate with technical teams to design service solutions that align with customer requirements.


• Provide technical support during the pre-sales and post-sales process.

Customer Relationship:

• Build and maintain strong relationships with customers to ensure long-term business partnerships.


• Regularly follow up with clients to assess satisfaction and identify opportunities for contract renewals or upgrades.


• Act as the primary point of contact for customer inquiries related to service contracts.

Contract Controlling:

• Prepare and present service contract proposals, ensuring alignment with customer needs and company standards.


• Negotiate terms and conditions with clients to secure favorable agreements.


• Monitor the performance and delivery of contracted services to ensure compliance and customer satisfaction.

Market Analysis

• Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth.


• Provide insights and recommendations to improve service offerings and sales strategies.

Reporting and Documentation

• Maintain accurate records of sales activities, contracts, and customer interactions in the CRM system.


• Prepare regular sales reports and forecasts for management review.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.


• Utilize resources effectively to achieve objectives within efficient cost and time.


• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification
Bachelor Degree in Electrical Engineering


Work Experience
4 to 6 Years


Technical / Functional Competencies
Sales Forecasting
Sales Promotions
Sales Trend Analysis
Sales Presentations
Sales Tools