EBKSA Application Engineer

EagleBurgmann; Al Khobar; On-site; USD 35,000 - 55,000; Full time

Job summary

A leading company in the oil and gas sector is seeking a Mechanical Engineer with 3-5 years of experience. The candidate will be responsible for leading technical discussions, managing warranty cases, and maintaining quality management systems. This role requires expertise in pumps and strong troubleshooting skills, as well as the ability to work collaboratively with sales and internal teams.

Qualifications

• 3-5 years’ technical experience in Oil & Gas or Petrochemical.
• Knowledge of pumps construction, commissioning, O&M, and Seals.
• Fluent in English (spoken and written).

Responsibilities

• Lead and coordinate technical discussions at customer sites.
• Manage warranty cases and resolve customer complaints.
• Maintain quality management system and ensure completion of processes.

Skills

Troubleshooting skills

Failure analysis techniques

Education

B.E. in Mechanical Engineering

Tools

MS Office

Document management systems

Job description

• Well verse with various customer standards and API standards.
• Ensure to meet team and individual KPI.
• Understanding of mechanical drawings and codes for day-to-day work.
• Lead technical discussion / presentation at customer site supporting sales team
• Coordination with internal department for achieving company goals.
• Identify the bottlenecks and provide solutions proactively.
• Generate opportunities with sales team.
• Manage effectively warranty cases in liaison with Service & Engineering, in the interest of EBKSA business policies.
• Lead and coordinate internally to ensure all processes are completed on time.
• Take the lead in resolving customer complaints related to contract.
• Maintaining quality management system and developing awareness of importance of the QMS throughout the organization.
• Coordination with IP team on non –strategic projects, wherever necessary.
• Coordinating / Conducting customer training.
• RCA and troubleshooting support.
• Record keeping of all bad actors.
• Manage upgrade and retrofit cases.

Qualifications

• B.E. in Mechanical Engineering.
• Minimum 3 - 5 years’ technical experience working in Oil & Gas, Petrochemical or related industries.
• Have knowledge of pumps construction, commissioning, O&M, and Seals.
• Have good trouble shooting skills, RCA techniques (able to manage internally and lead those discussions).
• Have good understanding of failure analysis techniques.
• Experience with large and complex organizations.
• Appropriate computer and IT systems skills / knowledge (MS office, document management), experience with processes, data structures and atomization of reporting and analysis
• Fluent English (spoken and written).