EBKSA Application Engineer

Freudenberg; Al Khobar; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading company in the oil and gas sector seeks a Mechanical Engineer to oversee quality management, customer interactions, and technical support. The successful candidate will utilize their expertise in pumps and troubleshooting to enhance operational efficiency and resolve client issues effectively. Strong communication and coordination skills are essential for success in this role.

Qualifications

• Minimum 3 - 5 years of technical experience in Oil & Gas or related industries.
• Experience with large and complex organizations.
• Good understanding of failure analysis techniques.

Responsibilities

• Ensure to meet team and individual KPI.
• Lead technical discussions and presentations at customer sites.
• Manage warranty cases and customer complaints regarding contracts.

Skills

Troubleshooting skills

RCA techniques

Knowledge of pumps construction

Understanding of mechanical drawings

Education

B.E. in Mechanical Engineering

Tools

MS Office

Job description

Working at Freudenberg : We will wow your world!

Responsibilities :

• Well verse with various customer standards and API standards.
• Ensure to meet team and individual KPI.
• Understanding of mechanical drawings and codes for day-to-day work.
• Lead technical discussion / presentation at customer site supporting sales team
• Coordination with internal department for achieving company goals.
• Identify the bottlenecks and provide solutions proactively.
• Generate opportunities with sales team.
• Manage effectively warranty cases in liaison with Service & Engineering, in the interest of EBKSA business policies.
• Lead and coordinate internally to ensure all processes are completed on time.
• Take the lead in resolving customer complaints related to contract.
• Maintaining quality management system and developing awareness of importance of the QMS throughout the organization.
• Coordination with IP team on non –strategic projects, wherever necessary.
• Coordinating / Conducting customer training.
• RCA and troubleshooting support.
• Record keeping of all bad actors.
• Manage upgrade and retrofit cases.

Qualifications :

• B.E. in Mechanical Engineering.
• Minimum 3 - 5 years’ technical experience working in Oil & Gas, Petrochemical or related industries.
• Have knowledge of pumps construction, commissioning, O&M, and Seals.
• Have good trouble shooting skills, RCA techniques (able to manage internally and lead those discussions).
• Have good understanding of failure analysis techniques.
• Experience with large and complex organizations.
• Appropriate computer and IT systems skills / knowledge (MS office, document management), experience with processes, data structures and atomization of reporting and analysis