Head of Operations & Support

aramco digital; Dhahran Compound; On-site; SAR 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Head of Operations & Support to lead their Digital Business Services. This pivotal role involves overseeing cloud operations, cybersecurity compliance, and infrastructure management, ensuring a stable and secure digital environment. The ideal candidate will drive operational efficiency and innovation while managing large-scale IT operations. With a strong focus on customer satisfaction and strategic alignment, this position offers an exciting opportunity to make a significant impact in a dynamic and evolving digital landscape.

Qualifications

• 15+ years of experience in IT operations and service delivery.
• Proven leadership in managing large-scale digital services.

Responsibilities

• Lead operational functions across Digital Business Services.
• Ensure high availability and compliance in cloud operations.

Skills

Service Delivery Strategy

Cloud Operations Management

Cybersecurity Compliance Operations

Infrastructure & Platform Operations

Application Development & Support

Managed IT Services Oversight

Financial and Resource Management

Risk and Compliance Management

Continuous Improvement & Innovation

Stakeholder and Vendor Management

Education

Bachelor’s degree in Business Administration

Master’s degree (preferred)

Tools

ITIL

COBIT

AWS

Six Sigma

Job description

Job Description:

The Head of Operations & Support is responsible for leading all operational functions across Digital Business Services BU, including cloud operations, cybersecurity compliance operations, infrastructure management, managed IT services (such as helpdesk and field support), and enterprise application development and support. This role ensures the stability, performance, security, and continuous improvement of the digital environment, while aligning services to business strategy and driving customer satisfaction.

Core Functional Skills:

• Service Delivery Strategy: Define service models, operational governance, managed services frameworks, and SLAs across cloud, cybersecurity compliance, infrastructure, applications, and IT support domains.
• Cloud Operations Management: Oversee multi-cloud and hybrid environments, ensuring high availability, scalability, and cost optimization for business applications and services.
• Cybersecurity Compliance Operations: Ensure the protection of organizational assets through governance of cloud security and application security compliance standards.
• Infrastructure & Platform Operations: Manage enterprise-grade infrastructure including data centers, network systems, compute platforms, storage environments, and disaster recovery operations.
• Application Development & Support: Oversee the support lifecycle, secure release management, and performance optimization of enterprise applications and custom-developed platforms.
• Managed IT Services Oversight: Lead service desk operations, customer call centers, field support services, and IT asset management to ensure high-quality managed services are delivered to external customers.
• Financial and Resource Management: Plan and manage OPEX and CAPEX budgets for all operational domains, ensuring efficient allocation of resources and cost optimization strategies.
• Risk and Compliance Management: Implement governance frameworks to ensure cybersecurity, cloud, and application services meet internal risk requirements and regulatory compliance mandates.
• Continuous Improvement & Innovation: Drive operational efficiency by introducing service automation, AI/ML-powered support solutions, and innovative modernization initiatives.
• Stakeholder and Vendor Management: Maintain strong partnerships with technology vendors, service providers, and internal stakeholders to optimize service delivery and contractual engagements.

Experience & Education:

• Bachelor’s degree in Business Administration, Computer Science, or a related field (Master’s preferred).
• 15+ years of experience leading large-scale IT operations across cloud, cybersecurity, infrastructure, managed services, and application environments.
• Proven leadership of operational transformations, managed service delivery models, and enterprise digital services in complex organizations.
• Deep expertise in ITSM, ITOM, cybersecurity frameworks, cloud governance, and financial management of technology operations.
• Certifications preferred: ITIL Expert, COBIT, AWS Certified Solutions Architect, CISSP, Six Sigma Black Belt.