Training Manager

AccorHotel; Saudi Arabia; On-site; SAR 80,000 - 120,000; Full time

Job summary

Join a leading luxury lifestyle destination as a Training Manager, where you'll shape the learning culture and elevate service excellence. You'll design dynamic training programs and support team development in a vibrant environment focused on guest experience.

Qualifications

• 3-5 years experience in training or learning & development in luxury hospitality.
• Fluent in English; Arabic is a plus.

Responsibilities

• Develop and execute training and development strategy.
• Lead onboarding experience for new colleagues.
• Design training focused on luxury service standards.

Skills

Facilitation

Presentation

Communication

People Development

Guest Service Excellence

Tools

Learning Management Systems

Digital Learning Tools

Job description

Role Overview:
As the Training Manager at SLS The Red Sea, you will play a pivotal role in shaping the learning culture of one of the region's most exciting luxury lifestyle destinations. You will design and implement dynamic training programs that elevate service excellence, enhance team performance, and support the continued growth and development of our diverse and passionate team.

Key Responsibilities:

1. Learning Strategy & Implementation: Develop and execute a comprehensive training and development strategy aligned with the brand's standards and business goals.
2. Onboarding & Orientation: Lead the onboarding experience to ensure all new colleagues are immersed in the SLS brand culture and operational expectations from day one.
3. Service Excellence: Design and deliver engaging training focused on luxury service standards, brand behaviors, and guest experience excellence.
4. Talent Development: Identify high-potential team members and support succession planning through tailored learning paths and leadership development initiatives.
5. Collaboration: Partner with department heads to assess training needs and provide coaching and support to drive performance and engagement.
6. Quality & Compliance: Ensure compliance with all mandatory training requirements and maintain accurate training records and reporting.
7. Innovation: Continuously evolve training content, tools, and delivery methods to keep programs modern, interactive, and impactful.

Desired Candidate Profile

Qualifications & Experience:

• Minimum 3-5 years of experience in training or learning & development, preferably in a luxury hospitality environment.
• Strong facilitation, presentation, and communication skills.
• Passionate about people development and guest service excellence.
• Fluent in English; Arabic is a plus.
• Experience with Learning Management Systems (LMS) and digital learning tools.
• Creative, dynamic, and solutions-focused.