Sr. Associate, Account Management

Otis Elevator Co.; نقا; On-site; USD 46,000 - 84,000; Full time

Job summary

Join a forward-thinking company as a Senior Associate in Account Management, where you'll play a crucial role in building and nurturing customer relationships. This position offers the opportunity to manage a diverse portfolio, resolve customer inquiries, and drive sales growth. You will leverage your strong communication skills and technical proficiency to excel in a dynamic environment. If you're self-motivated and eager to contribute to a team that values innovation and excellence, this role is perfect for you. Embrace the chance to be part of a company that is shaping the future of the industry!

Qualifications

• High school diploma required; bachelor's degree preferred.
• Excellent customer service and communication skills are essential.

Responsibilities

• Manage a portfolio of approximately 1,000 units and customer inquiries.
• Develop sales territory through cold calling and relationship building.

Skills

Customer Service Skills

Presentation Skills

Communication Skills

Time Management

Self-Motivation

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Job description

Sr Associate, Account Management page is loaded

Sr Associate, Account Management

Apply remote type On-Site locations OT532: NQA - Lorton, VA 9712-D Gunston Cove Road, Lorton, VA, 22079 USA

time type Full time

posted on Posted 4 Days Ago

job requisition id 20125162

Date Posted: 2025-02-24

Country: United States of America

Location: OT532: NQA - Lorton, VA 9712-D Gunston Cove Road, Lorton, VA, 22079 USA

Job Description

Otis Elevator Company is searching for a highly motivated Senior Associate, Account Management to create and manage customer relationships through sales achievement, situational problem solving, and comprehensive account management.

Essential Responsibilities

1. Manage a portfolio of approximately 1,000 units
2. Serve as primary contact for timely resolution of customer needs surrounding inquiries such as estimating, insurance certificate requests, billing questions, call back concerns, maintenance record requests, and scheduling
3. Build relationships by contacting customers on a rotational basis or as dictated by customer expectations
4. Develop and expand the sales territory through cold calling and familiarity with local market conditions and competitor dynamics
5. Manage and nurture account relationships to drive renewals and repair using technology, telephony, and virtual capabilities
6. Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts
7. Assist with customer concern resolution along with Operations, including Service PM and Supervisor
8. Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results

Education / Certifications

1. High school diploma or equivalent required; bachelor’s degree preferred

Basic Qualifications

1. Excellent demonstrated customer service skills required
2. Ability to work in a highly team-oriented and dynamic environment
3. Candidate must demonstrate strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers
4. Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
5. Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
6. Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

Preferred Qualifications

1. Previous sales experience preferred

The salary range for this role is $46,000 to $84,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.