Front Office Manager

CARE; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hotel in Dammam is seeking a passionate Director of Front Office to enhance guest satisfaction and maximize revenues. The ideal candidate will have a strong front office background, excellent communication skills, and a proactive approach to leadership. Responsibilities include managing guest relations, overseeing front office operations, and collaborating with various departments to ensure a seamless guest experience.

Qualifications

• Minimum of two years' experience in a similar role.
• Computer literacy with knowledge of hotel property management systems.

Responsibilities

• Ensure guests receive prompt attention and personal recognition.
• Plan and implement availability controls to maximize revenues.
• Coordinate with Housekeeping for efficient room allocation.

Skills

Customer Relations

Leadership

Communication

Education

College or university degree

Tools

Opera

Micros

Job description

Job Title: Director of Front Office / Front Office Manager

We are seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

Responsibilities:

1. Ensure guests receive prompt attention and personal recognition throughout their stay, responding to needs and resolving issues to maximize guest satisfaction.
2. Plan and implement availability controls to maximize hotel room, food & beverage, and other revenues.
3. Maintain high performance standards among guest contact employees, ensuring they are knowledgeable, friendly, and courteous.
4. Report trends, guest impressions, and operational issues to management.
5. Coordinate with Housekeeping to efficiently turn rooms and allocate arriving guests.
6. Participate in decisions regarding occupancy goals, marketing strategies, and rate development.

Skills and Qualifications:

1. College or university degree with a minimum of two years' experience in a similar role.
2. Computer literacy with knowledge of hotel property management systems such as Opera, and sales systems like Micros.
3. Excellent communication skills in English, both written and spoken.

Knowledge & Competencies:

• Hands-on professional with a solid front office background and excellent customer relations skills.
• Results-oriented, proactive, and innovative with leadership, motivation, and improvisation abilities.
• Key competencies include understanding the business, influencing outcomes, planning, team building, valuing diversity, leading people, adaptability, drive for results, customer focus, and managing operations.