Tamheer - Call Center (Mega AC)

Bupa Arabia; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to join their team. This role involves providing exceptional service, maintaining knowledge of products and services, and resolving customer issues efficiently. The ideal candidate will thrive in a fast-paced environment, showcasing strong problem-solving skills and the ability to handle conflicts with professionalism. If you are passionate about customer satisfaction and ready to make a difference, this opportunity is perfect for you.

Qualifications

• Experience in customer service or call center roles is essential.
• Strong troubleshooting and problem-solving skills are required.

Responsibilities

• Provide high-level customer service and professional communication.
• Handle customer complaints and ensure satisfaction.

Skills

Customer Service Experience

Call Center Experience

Software Navigation

Multi-tasking

Troubleshooting Skills

Conflict Resolution

Job description

Job Description

• Provide a high level of customer service and professional communication skills.
• Maintain thorough knowledge of all departments, Bupa Arabia network, products, and services to provide accurate information on networks, treatments, paperwork requirements, and general queries with confidence.
• Identify recurring problems and direct information accordingly to enable prompt corrective actions.
• Use and interpret multiple systems for preauthorizations, claims research, contract interpretation, and provider network status.
• Understand and interpret client and provider contracts while working with callers.
• Ensure customer satisfaction for both internal and external customers and strive for continuous service improvement.
• Handle customer complaints competently and take all possible actions to resolve issues to their fullest satisfaction with minimal supervisor intervention.

Skills

• Experience in Customer Service or Call Center roles.
• Working knowledge of personal computers and ability to navigate software applications.
• Ability to multi-task in a fast-paced, changing environment and work well under stress.
• Strong troubleshooting, problem-solving, and basic analytical skills.
• Excellent follow-up skills and the ability to resolve conflicts tactfully and professionally, effectively diffusing irate callers.